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~person:"Shin, Hyunju"
~subject:"Kundenservice"
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Search: subject:"Beziehungsmarketing"
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Kundenservice
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
5
Customer satisfaction
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Brand management
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Service recovery
2
other customers
2
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Big Data
1
Big data
1
Brand
1
Brand collage
1
Brand image
1
Brand love
1
Brand loyalty
1
Business performance
1
Collage
1
Compensation
1
Complaint satisfaction
1
Consumer nostalgia
1
Consumer-brand relationships
1
Consumer-retailer relationship
1
Customer engagement
1
Customer exit
1
Customer integration
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Customer relationship management
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Data Mining
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Shin, Hyunju
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
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European journal of marketing
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
4
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
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