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~person:"Sirianni, Nancy J."
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
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Customer service
7
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7
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4
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4
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4
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4
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4
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Aufsatz in Zeitschrift
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Sirianni, Nancy J.
Gustafsson, Anders
5
Subramony, Mahesh
4
Svensson, Göran
4
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3
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3
McColl-Kennedy, Janet R.
3
Otero-Neira, Carmen
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Telang, Rahul
3
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2
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2
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2
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2
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2
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Eilert, Meike
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Gauquier, Laurens de
2
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2
Habel, Johannes
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Hautamäki, Pia
2
Hill, Sally Rao
2
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2
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Journal of business research : JBR
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Journal of service management
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The journal of services marketing
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ECONIS (ZBW)
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
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