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~person:"Sivakumar, K."
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Customer satisfaction
6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Consumer behaviour
4
Customer participation
4
Konsumentenverhalten
4
Dienstleistung
2
Efficiency
2
Service output
2
Service process
2
Services
2
customer participation
2
Access-based services
1
Beschwerdemanagement
1
Cocreation
1
Collaborative economy
1
Complaint management
1
Coproduction
1
Customer deviance
1
Customer engagement
1
Customer innovation
1
Customer integration
1
Customer misbehavior
1
Customer service
1
Dysfunctional customers
1
Kundenintegration
1
Kundenservice
1
Mandatory participation
1
Misbehavior contagion
1
Perceived norm
1
Replaceable participation
1
Voluntary participation
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
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5
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5
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5
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English
5
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Sivakumar, K.
Dong, Beibei
5
Chen, Sandy C.
4
Raab, Carola
4
Auh, Seigyoung
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Tanford, Sarah
3
Ahn, Jinwoo
2
Costers, Annelies
2
Evans, Kenneth R.
2
Mengüç, Bülent
2
Pham Ngoc Tram Anh
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Schoefer, Klaus
2
Straus, Lennart
2
Van Vaerenbergh, Yves
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Altab, Hossin Md
1
Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Antwi, Collins Opoku
1
Anwar, Sohail
1
Arpasri Sothonvit
1
Ates, Zelal
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
Berenguer Contrí, Gloria
1
Berry, Leonard L.
1
Bhoyar, Pravin Kumar
1
Blaurock, Marah
1
Blut, Markus
1
Boadi, Evans Asante
1
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Journal of service research : JSR
2
Journal of service management
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
5
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Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
2
Customer
participation
in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
3
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
4
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
A process-output classification for
customer
participation
in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
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