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~person:"Smith, Alan D."
~person:"Töpfer, Armin"
~subject:"Electronic Commerce"
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Search: subject:"Customer relationship management"
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Electronic Commerce
Beziehungsmarketing
62
Relationship marketing
62
USA
19
United States
19
CRM
18
customer relationship management
18
Customer satisfaction
13
Kundenzufriedenheit
13
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9
Germany
9
Quality management
9
Qualitätsmanagement
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Theorie
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e-finance
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electronic finance
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Consumer behaviour
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Messung
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E-commerce
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Kundenmanagement
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Kundenorientierung
6
Unternehmen
6
empirical
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Lieferantenmanagement
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Lieferkette
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Strategisches Management
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Supplier relationship management
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Supply chain
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e-commerce
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Pittsburgh (Pa.)
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Retail trade
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credit cards
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electronic commerce
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online transactions
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Smith, Alan D.
Töpfer, Armin
Piller, Frank T.
13
Muther, Andreas
10
Wirtz, Bernd W.
10
Leimstoll, Uwe
7
Schumann, Jan Hendrik
7
Stormer, Henrik
7
Bauer, Hans H.
6
Chaffey, Dave
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Hudetz, Kai
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Theobald, Elke
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Eggert, Andreas
5
Fassott, Georg
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5
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Ratten, Vanessa
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Reichwald, Ralf
5
Straker, Karla
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Wrigley, Cara
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Alioski, Adrian
4
Civelek, Mustafa Emre
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Hjort, Klas
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Konuş, Umut
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Mangiaracina, Riccardo
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Wiedmann, Klaus-Peter
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Xu, Jun
4
Zhao, Jing
4
Anderl, Eva
3
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International journal of business information systems : IJBIS
2
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
International journal of electronic finance : IJEF
1
International journal of management & enterprise development : IJMED
1
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
6
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Customer
relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
3
Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
Saved in:
4
Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D.
- In:
International journal of management & enterprise …
5
(
2008
)
2
,
pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
Saved in:
5
Theoretische Grundlagen und Wirkungszusammenhänge der Kundenbindung im Internet
Silbermann, Steffen
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 105-132)
.
2008
Persistent link: https://www.econbiz.de/10003708213
Saved in:
6
Online payment service providers and
customer
relationship
management
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
2
(
2008
)
3
,
pp. 257-283
Persistent link: https://www.econbiz.de/10003782088
Saved in:
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