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~person:"Smith, Alan D."
~person:"Töpfer, Armin"
~subject:"Retail trade"
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Retail trade
Beziehungsmarketing
62
Relationship marketing
62
USA
19
United States
19
CRM
18
customer relationship management
18
Customer satisfaction
13
Kundenzufriedenheit
13
Deutschland
9
Germany
9
Quality management
9
Qualitätsmanagement
9
Theorie
9
Theory
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e-finance
9
electronic finance
9
Consumer behaviour
8
Konsumentenverhalten
8
Measurement
7
Messung
7
Verbraucherzufriedenheit
7
E-commerce
6
Electronic Commerce
6
Kundenmanagement
6
Kundenorientierung
6
Unternehmen
6
empirical
6
Lieferantenmanagement
5
Lieferkette
5
Strategic management
5
Strategisches Management
5
Supplier relationship management
5
Supply chain
5
e-commerce
5
Einzelhandel
4
Pittsburgh (Pa.)
4
credit cards
4
electronic commerce
4
online transactions
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Smith, Alan D.
Töpfer, Armin
Gil Saura, Irene
15
Grewal, Dhruv
13
Schramm-Klein, Hanna
12
Das, Gopal
9
Bijmolt, Tammo H. A.
8
Bang, Nguyen
7
Chen, Jing
6
Frasquet Deltoro, Marta
6
Ieva, Marco
6
Kumar, V.
6
Lombart, Cindy
6
Neslin, Scott A.
6
Pantano, Eleonora
6
Rubio Benito, Natalia
6
Steinmann, Sascha
6
Berenguer Contrí, Gloria
5
Breugelmans, Els
5
Devaraj, K.
5
Hübner, Alexander
5
Khare, Arpita
5
Louis, Didier
5
Molinillo, Sebastian
5
Riekhof, Hans-Christian
5
Ritschel, Falk
5
Roggeveen, Anne L.
5
Ruiz-Molina, Maria-Eugenia
5
Ruiz-Molina, María-Eugenia
5
Sequeira, A. H.
5
Shenoy, Seema
5
Sheth, Jagdish N.
5
Soni, Pavleen
5
Wagner, Gerhard
5
Ziliani, Cristina
5
Al-Nabhani, Khalid
4
Bhardwaj, Renu
4
Chebat, Jean-Charles
4
Dabija, Dan-Cristian
4
Gao, Fei
4
Gustafsson, Anders
4
Jebarajakirthy, Charles
4
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International journal of business information systems : IJBIS
2
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
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ECONIS (ZBW)
4
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1
Customer
relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
2
Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
Saved in:
3
Loyalty card programs, customer relationship and information technology : an exploratory approach
Smith, Alan D.
;
Potter, Jodi A.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 65-92
Persistent link: https://www.econbiz.de/10003953748
Saved in:
4
Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D.
- In:
International journal of management & enterprise …
5
(
2008
)
2
,
pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
Saved in:
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