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~person:"Smith, Alan D."
~person:"Töpfer, Armin"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
62
Relationship marketing
62
USA
19
United States
19
CRM
18
customer relationship management
18
Customer satisfaction
13
Kundenzufriedenheit
13
Deutschland
9
Germany
9
Quality management
9
Qualitätsmanagement
9
Theorie
9
Theory
9
e-finance
9
electronic finance
9
Consumer behaviour
8
Konsumentenverhalten
8
Measurement
7
Messung
7
Verbraucherzufriedenheit
7
E-commerce
6
Electronic Commerce
6
Kundenmanagement
6
Kundenorientierung
6
Unternehmen
6
empirical
6
Lieferantenmanagement
5
Lieferkette
5
Strategic management
5
Strategisches Management
5
Supplier relationship management
5
Supply chain
5
e-commerce
5
Einzelhandel
4
Pittsburgh (Pa.)
4
Retail trade
4
credit cards
4
electronic commerce
4
online transactions
4
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32
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32
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25
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25
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10
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4
Collection of articles of several authors
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English
35
German
31
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16
Author
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Smith, Alan D.
Töpfer, Armin
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
53
Bauer, Hans H.
52
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Hollebeek, Linda D.
46
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
40
Gil Saura, Irene
37
Helmke, Stefan
37
Mattila, Anna S.
37
Wilde, Klaus D.
36
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Stock-Homburg, Ruth
33
Van den Poel, Dirk
33
Reichwald, Ralf
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Neslin, Scott A.
31
Thaichon, Park
31
Uebel, Matthias
31
Prentice, Catherine
30
Schüller, Anne M.
30
Svensson, Göran
30
Belz, Christian
29
Evanschitzky, Heiner
28
Günter, Bernd
28
Kleinaltenkamp, Michael
28
Loureiro, Sandra Maria Correia
28
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Springer Fachmedien Wiesbaden
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
20
International Journal of Electronic Finance
12
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of business innovation and research
4
International Journal of Sustainable Economy
3
International journal of electronic finance : IJEF
3
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Benchmarking - Weg zu unternehmerischen Spitzenleistungen : [18. und 19. Oktober 1996] ; [Internationale Fachtagung zum Thema "Benchmarking - Weg zu unternehmerischen Spitzenleistungen"]
1
Gabler Edition Wissenschaft / Forum Marketing
1
Handelsforschung
1
Health marketing quarterly
1
International Journal of Innovation in the Digital Economy (IJIDE)
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of Electronic Commerce in Organizations (JECO)
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Kundenbeziehungen im Dienstleistungsbereich
1
Services marketing quarterly
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
Wie Marken wirken : Impulse aus der Neuroökonomie für die Markenführung
1
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ECONIS (ZBW)
63
RePEc
15
USB Cologne (EcoSocSci)
2
Other ZBW resources
2
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21
Credit crunch and loan acquisition concerns in a recessional economy : an empirical study
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
4
,
pp. 297-322
Persistent link: https://www.econbiz.de/10008698042
Saved in:
22
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
23
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
24
Consumer Assistance to Recycle and Save Act: empirical examination of government-sponsored financial incentives
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
2
,
pp. 120-155
Persistent link: https://www.econbiz.de/10003991259
Saved in:
25
"Vermenschlichung" von Marken : neurowissenschaftliche Erklärungen für den Zusammenhang von anthropomorpher Gestaltung in der Markenpolitik und emotionaler Kundenbindung
Töpfer, Armin
;
Duchmann, Christian
- In:
Wie Marken wirken : Impulse aus der Neuroökonomie für …
,
(pp. 167-181)
.
2010
Persistent link: https://www.econbiz.de/10003992371
Saved in:
26
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
27
Special issue:
Customer
relationship
management
and information technology applications
Smith, Alan D.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003953211
Saved in:
28
Loyalty card programs, customer relationship and information technology : an exploratory approach
Smith, Alan D.
;
Potter, Jodi A.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 65-92
Persistent link: https://www.econbiz.de/10003953748
Saved in:
29
Exploring fantasy sports and its fan base from a CRM perspective
Smith, Amber A.
;
Synowka, David P.
;
Smith, Alan D.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 103-142
Persistent link: https://www.econbiz.de/10003953759
Saved in:
30
Agency theory and the financial crisis from a strategic perspective
Smith, Alan D.
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 248-267
Persistent link: https://www.econbiz.de/10003968749
Saved in:
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