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~person:"Smith, Alan D."
~person:"Thaichon, Park"
~person:"Töpfer, Armin"
~subject:"United States"
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Search: subject:"Customer relationship management"
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United States
Beziehungsmarketing
93
Relationship marketing
93
Customer satisfaction
20
Kundenzufriedenheit
20
USA
19
CRM
18
customer relationship management
18
Consumer behaviour
16
Konsumentenverhalten
16
Lieferantenmanagement
11
Supplier relationship management
11
E-commerce
10
Electronic Commerce
10
Deutschland
9
Germany
9
Internet marketing
9
Online-Marketing
9
Quality management
9
Qualitätsmanagement
9
Theorie
9
Theory
9
e-finance
9
electronic finance
9
Dienstleistungsqualität
7
Einzelhandel
7
Measurement
7
Messung
7
Retail trade
7
Service quality
7
Social Web
7
Social web
7
Verbraucherzufriedenheit
7
Kundenmanagement
6
Kundenorientierung
6
Marketing management
6
Marketingmanagement
6
Unternehmen
6
empirical
6
relationship marketing
6
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Article
19
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13
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Case study
4
Fallstudie
4
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2
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2
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English
15
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4
Author
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Smith, Alan D.
Thaichon, Park
Töpfer, Armin
Kumar, V.
8
Walsh, Gianfranco
7
Johnson, Michael D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Han, Heesup
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Mattila, Anna S.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Gulati, Ranjay
3
Ha, Jooyeon
3
Knittel, Christopher R.
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Agha, Leila
2
Anaza, Nwamaka A.
2
Auh, Seigyoung
2
Avery, Derek R.
2
Aykol, Bilge
2
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International Journal of Electronic Finance
4
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of electronic finance : IJEF
2
International journal of services and operations management
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
International journal of logistics systems and management
1
International journal of management & enterprise development : IJMED
1
Services marketing quarterly
1
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ECONIS (ZBW)
15
RePEc
4
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1
New product development and manufacturability techniques and analytics
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 80-95)
.
2017
Persistent link: https://www.econbiz.de/10011568341
Saved in:
2
Transformation of CRM and supply chain management techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
Saved in:
3
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
4
Workplace productivity and managerial support issues associated with March Madness
Smith, Amber A.
;
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
10
(
2011
)
4
,
pp. 467-499
Persistent link: https://www.econbiz.de/10009382415
Saved in:
5
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
6
Credit crunch and loan acquisition concerns in a recessional economy : an empirical study
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
4
,
pp. 297-322
Persistent link: https://www.econbiz.de/10008698042
Saved in:
7
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
8
Consumer Assistance to Recycle and Save Act: empirical examination of government-sponsored financial incentives
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
2
,
pp. 120-155
Persistent link: https://www.econbiz.de/10003991259
Saved in:
9
Loyalty card programs, customer relationship and information technology : an exploratory approach
Smith, Alan D.
;
Potter, Jodi A.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 65-92
Persistent link: https://www.econbiz.de/10003953748
Saved in:
10
Exploring fantasy sports and its fan base from a CRM perspective
Smith, Amber A.
;
Synowka, David P.
;
Smith, Alan D.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 103-142
Persistent link: https://www.econbiz.de/10003953759
Saved in:
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