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~person:"Smith, Alan D."
~subject:"CRM"
~subject:"Dienstleistungssektor"
~subject:"Pittsburgh (Pa.)"
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CRM
Dienstleistungssektor
Pittsburgh (Pa.)
Beziehungsmarketing
33
Relationship marketing
33
USA
15
United States
15
Consumer behaviour
8
Konsumentenverhalten
8
E-commerce
5
Electronic Commerce
5
Lieferkette
5
Supply chain
5
Einzelhandel
4
Quality management
4
Qualitätsmanagement
4
Retail trade
4
Dienstleistungsqualität
3
Empirical method
3
Empirische Methode
3
Lieferantenmanagement
3
Service quality
3
Supplier relationship management
3
customer relationship management
3
Automotive industry
2
Bargeldloser Zahlungsverkehr
2
Customer satisfaction
2
Dienstleistungsmarketing
2
E-procurement
2
Elektronische Beschaffung
2
Impact assessment
2
Internet marketing
2
Kfz-Industrie
2
Kundenbindungsprogramm
2
Kundenzufriedenheit
2
Loyalty program
2
New product development
2
Noncash payments
2
Online-Marketing
2
Produktentwicklung
2
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10
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10
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English
10
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Smith, Alan D.
Bruhn, Manfred
7
Büttgen, Marion
7
Corsten, Hans
6
Hennig-Thurau, Thorsten
6
McColl-Kennedy, Janet R.
6
Brady, Michael K.
5
Gouthier, Matthias H. J.
5
Huang, Ming-Hui
5
Rahman, Zillur
5
Rodriguez, Michael
5
Barnes, Donald C.
4
Chase, Richard B.
4
Edvardsson, Bo
4
Gustafsson, Anders
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Rho, Taeseok
4
Schmitz, Gertrud
4
Voorhees, Clay M.
4
Walsh, Gianfranco
4
Agnihotri, Raj
3
Ahn, Jinwoo
3
Aksoy, Lerzan
3
Amofah, Ofosu
3
Baglieri, Enzo
3
Dasu, Sriram
3
Georgiev, Marin
3
Gil-Gomez, Hermenegildo
3
Guerola-Navarro, Vicente
3
Gupta, Gaurav
3
Helm, Roland
3
Itani, Omar S.
3
Johnson, Lester W.
3
Kamboj, Shampy
3
Oltra-Badenes, Raul
3
Otero-Neira, Carmen
3
Rust, Roland T.
3
Stauss, Bernd
3
Stuhlmann, Stephan
3
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Published in...
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International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of process management and benchmarking : IJPMB
2
Health marketing quarterly
1
International journal of electronic finance : IJEF
1
International journal of services and operations management
1
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
10
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
5
Search engine marketing and customer relationship management within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
7
Loyalty card programs, customer relationship and information technology : an exploratory approach
Smith, Alan D.
;
Potter, Jodi A.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 65-92
Persistent link: https://www.econbiz.de/10003953748
Saved in:
8
Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D.
- In:
Health marketing quarterly
26
(
2009/10
)
2
,
pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
Saved in:
9
Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
10
Online payment service providers and customer relationship management
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
2
(
2008
)
3
,
pp. 257-283
Persistent link: https://www.econbiz.de/10003782088
Saved in:
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