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~person:"Smith, Alan D."
~subject:"Service quality"
~type_genre:"Case study"
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Smith, Alan D.
Shahin, Arash
3
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International journal of services and operations management
2
International journal of procurement management
1
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ECONIS (ZBW)
3
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1
Inventory management and ABC analysis practices in competitive environments
Smith, Alan D.
- In:
International journal of procurement management
4
(
2011
)
4
,
pp. 433-454
Persistent link: https://www.econbiz.de/10009379447
Saved in:
2
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
3
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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