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~person:"Srivastava, Medha"
~person:"Toufaily, Elissar"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
5
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Relationship marketing
5
Service quality
5
Customer retention
4
Kundenbindung
4
Customer loyalty
3
E-commerce
2
Electronic Commerce
2
Internet marketing
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
2000-2008
1
Advocacy Index
1
Antecedents
1
Bank
1
Banking Industry
1
Customer Loyalty
1
Customer Satisfaction
1
Descriptive meta-analysis
1
Determinants of customer loyalty
1
Dienstleistungssektor
1
Distribution channel
1
E-relationship
1
E-service quality
1
Einzelhandel
1
Emotion
1
Emotional attachment
1
Index
1
Index number
1
Internet
1
Internet-Brokerage industry
1
Measurement
1
Messung
1
Meta-Analyse
1
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Srivastava, Medha
Toufaily, Elissar
Prentice, Catherine
9
Frank, Björn
6
RodrÃguez del Bosque, Ignacio A.
5
Enkawa, Takao
4
Izogo, Ernest Emeka
4
Makanyeza, Charles
4
Bilgihan, Anil
3
Fongsuwan, Wanno
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Jaiswal, Deepak
3
Jaiyeoba, Olumide Olasimbo
3
Kant, Rishi
3
Langmann, Kristin
3
Loureiro, Sandra Maria Correia
3
Pérez, Andrea
3
Rahman, Hasebur
3
Roberts-Lombard, Mornay
3
Schvaneveldt, Shane J.
3
Stan, Valentina
3
Sudhir, K.
3
Torrico, Boris Herbas
3
Verhoef, Peter C.
3
Wiesel, Thorsten
3
Wong, IpKin Anthony
3
Abbas Mardani
2
Aksoy, Lerzan
2
AlNajem, Mohamad N.
2
Anber Abraheem Shlash Mohammad
2
Arandia Tavera, Carlos
2
Arif, Imtiaz
2
Arnold, Mark J.
2
Aslam, Wajeeha
2
Athanasopoulou, Pinelopi
2
Ayinaddis, Samuel Godadaw
2
Babar, Samreen Fahim
2
Baumann, Chris
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
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IIMB management review
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Metamorphosis : a journal of management research
1
The marketing review
1
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ECONIS (ZBW)
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1
OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Evidence on
customer
loyalty
relationships : an appraisal
Srivastava, Medha
;
Rai, Alok Kumar
- In:
The marketing review
15
(
2015
)
1
,
pp. 83-115
Persistent link: https://www.econbiz.de/10011407083
Saved in:
3
Mechanics of engendering
customer
loyalty
: a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
4
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
5
Inter-scale assessment & comparison of
customer
loyalty
in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
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