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~person:"Stauss, Bernd"
~person:"Su, LuJun"
~subject:"Complaint management"
~type_genre:"Aufsatz im Buch"
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Stauss, Bernd
- In:
Grundlagen des CRM : Strategie, Geschäftsprozesse und …
,
(pp. 441-473)
.
2011
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