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~person:"Susarla, Anjana"
~subject:"Geschäftsmodell"
~subject:"Informationsmanagement"
~subject:"Kundenzufriedenheit"
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Geschäftsmodell
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Kundenzufriedenheit
Digitale Dienste
5
Web-based service
5
Customer satisfaction
3
Business model
2
Estimation
2
IT service provider
2
IT-Dienstleister
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Susarla, Anjana
Thaichon, Paramaporn
6
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4
Quach, Sara
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Barua, Anitesh
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Global outsourcing issues and trends
1
Information systems outsourcing : enduring themes, new perspectives and global challenges ; with 71 tables
1
Journal of management information systems : JMIS
1
Source
All
ECONIS (ZBW)
4
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1
A transaction cost perspective of the "software as a service" business model
Susarla, Anjana
;
Barua, Anitesh
;
Whinston, Andrew B.
- In:
Journal of management information systems : JMIS
26
(
2009/10
)
2
,
pp. 205-240
Persistent link: https://www.econbiz.de/10003903945
Saved in:
2
Understanding the service component of application service provision : an empirical analysis of satisfaction with ASP services
Susarla, Anjana
;
Barua, Anitesh
;
Whinston, Andrew B.
-
2009
Persistent link: https://www.econbiz.de/10003849031
Saved in:
3
Understanding the "service" component of application service provision : an empirical analysis of satisfaction with ASP services
Susarla, Anjana
;
Barua, Anitesh
;
Whinston, Andrew B.
- In:
Information systems outsourcing : enduring themes, new …
,
(pp. 481-521)
.
2006
Persistent link: https://www.econbiz.de/10003374883
Saved in:
4
Understanding the organization of managed service providers : an analysis of customer satisfaction and contracting in markets for hosted IT services
Susarla, Anjana
-
2003
Persistent link: https://www.econbiz.de/10003569972
Saved in:
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