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~person:"Svensson, Göran"
~subject:"Consumer behaviour"
~subject:"Emotion"
~subject:"United States"
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Search: subject:"Verbraucherzufriedenheit"
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Consumer behaviour
Emotion
United States
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
22
Supplier relationship management
22
Beziehungsmarketing
19
Relationship marketing
19
Confidence
17
Vertrauen
17
B-to-B-Marketing
11
Business-to-business marketing
11
Arbeitszufriedenheit
10
Job satisfaction
10
commitment
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satisfaction
8
Dienstleistungsqualität
7
Satisfaction
7
Selling
7
Service quality
7
Verkauf
7
cooperation
7
coordination
7
economic satisfaction
7
trust
7
KMU
6
SME
6
Zufriedenheit
6
continuity
6
non-economic satisfaction
6
Cooperation
5
Economic satisfaction
5
Trust
5
Beschwerdemanagement
4
Commitment
4
Complaint management
4
Konsumentenverhalten
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Non-economic satisfaction
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Svensson, Göran
Han, Heesup
54
Mattila, Anna S.
28
Usman, Osly
20
Jang, Soocheong
18
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
15
Barnes, Donald C.
13
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Balaji, M. S.
12
Huber, Frank
12
Keiningham, Timothy
12
Klaus, Philipp
12
Quach, Sara
11
Wu, Luorong
11
Bang, Nguyen
10
Frank, Björn
10
Gursoy, Dogan
10
Kim, Wansoo
10
Kim, Woo Gon
10
Rather, Raouf Ahmad
10
Ryu, Kisang
10
Ahn, Jiseon
9
Amin, Muslim
9
Chua, Bee-Lia
9
Collier, Joel E.
9
Enkawa, Takao
9
Homburg, Christian
9
Hsu, Maxwell K.
9
Kim, Jinkyung Jenny
9
Lee, Choong-Ki
9
Liu, Chih-Hsing
9
Miao, Li
9
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International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
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