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~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
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E-commerce
Customer satisfaction
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Electronic Commerce
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Kundenzufriedenheit
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Beziehungsmarketing
2
Online retailing
2
Online-Handel
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Relationship marketing
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Dienstleistungsqualität
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E-loyalty
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Fragebogen
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Partial least squares
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Questionnaire
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Service quality
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United States
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business factors in e-loyalty
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customer characteristics for e-loyalty
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Swaminathan, Srinivasan
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
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Khan, Mohammed Naved
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Lee, Jeoung Yul
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Leeuwen, Eveline S. van
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Leonard, Lori N. K.
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Marimon, Frederic
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Matos, Celso Augusto de
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Mohd-Any, Amrul Asraf
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Muathe, Stephen
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Mutum, Dilip S.
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Mwencha, Peter
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Neuts, Bart
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Pereira, Hélia Gonçalves
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Prybutok, Victor R.
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Ricard, Line
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Rodríguez-Díaz, Manuel
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Román, Sergio
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Romão, João
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Sachan, Amit
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Silva, Susana C.
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Su, Jiafu
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Zhang, Yu
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Abdul Rahman
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Adhikari, Arnab
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Aggarwal, Aanchal
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Ahmad, Asad
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Al-nassar, Bilal Ali Yaseen
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Anshu, Kumari
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Arora, Richa
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Arsalan Najmi
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Ba, Sulin
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Bala, Pradip Kumar
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Bauer, Hans H.
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Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing theory and practice
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ECONIS (ZBW)
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1
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
2
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
3
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
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