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~person:"To, Wai Ming"
~person:"Ukko, Juhani"
~subject:"Customer service"
~subject:"Innovation management"
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Customer service
Innovation management
Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsmanagement
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Dienstleistungsqualität
4
Kundenservice
4
Kundenzufriedenheit
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Consumer behaviour
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Customer behaviour
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Customer co-creation of service recovery
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Customer integration
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Customer-dominant logic
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Lieferantenmanagement
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Perceived justice
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To, Wai Ming
Ukko, Juhani
Bruhn, Manfred
6
Spath, Dieter
4
Stauss, Bernd
4
Ganz, Walter
3
Gouthier, Matthias H. J.
3
Luczak, Holger
3
Bryson, John R.
2
Bullinger, Hans-Jörg
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Chase, Richard B.
2
Cheng, T. C. E.
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Cheung, Fung Yi Millissa
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Chew, Eng K.
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Dorne, Raphael
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Gottschalk, Petter
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Herrmann, Thomas
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Lamnek, Uwe
2
Lesaint, David
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Musmacher, Matias
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Möslein, Kathrin
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Owusu, Gilbert
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Pugh, S. Douglas
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Reichwald, Ralf
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Scheer, August-Wilhelm
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Scheidweiler, Ingo
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Schultz, Carsten
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Sousa, Rui
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Subramony, Mahesh
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Aflaki, Sam
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Akaka, Melissa Archpru
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Al-Ababneh, Mukhles M.
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Al-Badarneh, Mohammad B.
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Al-Sabi, Samer M.
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Alexiev, Alexander S.
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Management decision : MD
2
International journal of services and operations management
1
Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
2
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
4
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
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