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~person:"Van Vaerenbergh, Yves"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Search: subject:"Customer satisfaction"
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Complaint management
Dienstleistungsqualität
Customer satisfaction
14
Kundenzufriedenheit
14
Service quality
11
Beziehungsmarketing
10
Relationship marketing
10
Beschwerdemanagement
9
Customer service
9
Kundenservice
9
Consumer behaviour
6
Konsumentenverhalten
6
Service recovery
4
Customer integration
3
Kundenintegration
3
Language
3
Service failure
3
Sprache
3
Viral marketing
3
Virales Marketing
3
Co-creation
2
Communication
2
Customer participation
2
Ethiopia
2
Kommunikation
2
Leistungsmotivation
2
Meta-Analyse
2
Meta-analysis
2
Work motivation
2
service failure
2
service recovery
2
Äthiopien
2
Arbeitszufriedenheit
1
Big Data
1
Big data
1
Big data analytics
1
Brand equity
1
Brand image
1
Brand management
1
Business process management
1
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All
Undetermined
6
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All
Article
11
Book / Working Paper
1
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Article in journal
10
Aufsatz in Zeitschrift
10
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
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Language
All
English
12
Author
All
Van Vaerenbergh, Yves
Han, Heesup
34
Mattila, Anna S.
24
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
19
Usman, Osly
19
Roschk, Holger
16
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Grégoire, Yany
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Gelbrich, Katja
11
Sparks, Beverley
11
Vázquez Casielles, Rodolfo
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hammerschmidt, Maik
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Grewal, Dhruv
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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Published in...
All
Journal of business research : JBR
2
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
International journal of electronic commerce : IJEC
1
Journal of retailing
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
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Source
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ECONIS (ZBW)
12
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1
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10
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12
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1
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
2
The language backfire effect : how frontline employees decrease
customer
satisfaction
through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
5
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
6
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
7
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
8
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
9
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
10
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
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