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~person:"Van Vaerenbergh, Yves"
~subject:"service recovery"
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service recovery
Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
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Service recovery
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Consumer behaviour
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Service failure
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Co-creation
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Ethiopia
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Meta-Analyse
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service failure
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Bibliometrics
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Van Vaerenbergh, Yves
Grégoire, Yany
5
Mattila, Anna S.
4
Baker, Melissa A.
2
Béal, Mathieu
2
Cusin, Julien
2
Ding, May-Ching
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2
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1
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Azilah Kasim
1
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1
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Baker, Thomas L.
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Ball, Joan P.
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International journal of electronic commerce : IJEC
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
2
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
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