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~person:"Voorhees, Clay M."
~subject:"Beziehungsmarketing"
~subject:"Electronic Commerce"
~subject:"Emotion"
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Beziehungsmarketing
Electronic Commerce
Emotion
Consumer behaviour
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Customer service
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Dienstleistungsqualität
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Online-Handel
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Voorhees, Clay M.
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Bliemel, Friedhelm
6
Gremler, Dwayne D.
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Collier, Joel E.
5
Groth, Markus
5
Kumar, Anuj
5
Lucas, Robert W.
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Sirianni, Nancy J.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Fassott, Georg
4
Frei, Frances X.
4
Georgiev, Marin
4
Larivière, Bart
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Matzler, Kurt
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Piccoli, Gabriele
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Seger-Guttmann, Tali
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Seidel, Wolfgang
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Shin, Hyunju
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Söderlund, Magnus
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Telang, Rahul
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Terziev, Venelin
4
Zablah, Alex R.
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Agatz, Niels
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Ambika, Anupama
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Journal of business research : JBR
2
Journal of retailing
1
The journal of services marketing
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ECONIS (ZBW)
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The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
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