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~person:"Wünderlich, Nancy V."
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Relationship marketing
Dienstleistungssektor
7
Service industry
7
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Dienstleistung
3
Services
3
Consumer behaviour
2
High technology
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Animal companions
1
Arbeitskräfte
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Balance theory
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Business-to-business context
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Contract renewal
1
Cross-cultural management
1
Customer churn
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Customer experience
1
Customer integration
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Customer roles
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Dienstleistungshandel
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IT-based service
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Wünderlich, Nancy V.
Brady, Michael K.
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Barnes, Donald C.
4
Hennig-Thurau, Thorsten
4
Izogo, Ernest Emeka
4
Rho, Taeseok
4
Voorhees, Clay M.
4
Ahn, Jinwoo
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Jaakkola, Elina
3
Johnson, Lester W.
3
Otero-Neira, Carmen
3
Raddats, Chris
3
Rust, Roland T.
3
Svensson, Göran
3
Voss, Christopher A.
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Aksoy, Lerzan
2
Akter, Shahriar
2
Ali, Ahsan
2
Amofah, Ofosu
2
Amorim, Marlene
2
Anning-Dorson, Thomas
2
Bahadur, Waseem
2
Benkenstein, Martin
2
Chase, Richard B.
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Cheng, Lai-yu
2
Cheng, T. C. E.
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Choi, Laee
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Collier, Joel E.
2
Dagger, Tracey S.
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Dasu, Sriram
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Dev, Chekitan S.
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Gebauer, Heiko
2
Gong, Taeshik
2
Greene, Henry
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Groth, Markus
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Journal of business research : JBR
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ECONIS (ZBW)
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Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
2
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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