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~person:"Walsh, Gianfranco"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Konsumentenverhalten
Beziehungsmarketing
24
Consumer behaviour
24
Relationship marketing
24
Deutschland
12
Germany
12
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
Kundenservice
8
Kundenzufriedenheit
8
Service quality
8
Brand management
7
Markenführung
7
Beschwerdemanagement
6
Complaint management
6
USA
6
United States
6
Corporate reputation
5
Firmenimage
5
Innovation
5
Marketing management
5
Marketingmanagement
5
Brand
4
Brand image
4
Innovation management
4
Innovationsmanagement
4
Markenartikel
4
Markenimage
4
Cultural identity
3
Customer integration
3
Dienstleistung
3
Dienstleistungssektor
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Kulturelle Identität
3
Measurement
3
Messung
3
Online retailing
3
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Article
24
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Aufsatz in Zeitschrift
Article in journal
24
Hochschulschrift
1
Thesis
1
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English
16
German
8
Author
All
Walsh, Gianfranco
Han, Heesup
64
Mattila, Anna S.
57
Loureiro, Sandra Maria Correia
38
Hollebeek, Linda D.
36
Bang, Nguyen
33
Phau, Ian
33
Ko, Eunju
28
Sarkar, Abhigyan
28
Kumar, V.
26
Septianto, Felix
25
Melewar, T. C.
24
Prentice, Catherine
24
Rahman, Zillur
23
Vrontis, Demetris
23
Hyun, Sunghyup Sean
22
Japutra, Arnold
22
Klaus, Philipp
22
Diamantopoulos, Adamantios
21
Gierl, Heribert
21
Khan, Imran
21
Park, Jungkun
21
Pelsmacker, Patrick de
21
Wong, IpKin Anthony
21
Ahn, Jiseon
20
Bagozzi, Richard P.
20
Balaji, M. S.
20
Guzman, Francisco
20
Jang, Soocheong
20
Miao, Li
20
Rather, Raouf Ahmad
20
Sreejesh, S.
20
Verhoef, Peter C.
20
Casidy, Riza
19
Gil Saura, Irene
19
Grewal, Dhruv
19
Johnson, Lester W.
19
Sarkar, Juhi Gahlot
19
Swoboda, Bernhard
19
Das, Gopal
18
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Jahrbuch der Absatz- und Verbrauchsforschung
4
Journal of business research : JBR
3
Marketing : ZFP ; journal of research and management
3
European management journal
2
Journal of service research : JSR
2
Academy of Management journal : AMJ
1
International marketing review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of product & brand management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
1
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ECONIS (ZBW)
24
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1
Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
5
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
6
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
7
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
8
Discount venture brands : self-congruity and perceived value-for-money?
Baker, Thomas L.
;
Chari, Simos
;
Daryanto, Ahmad
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 412-419
Persistent link: https://www.econbiz.de/10012257635
Saved in:
9
Attitude toward cultural diversity : a test of identity-related antecedents and purchasing consequences
Bartikowski, Boris
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 526-533
Persistent link: https://www.econbiz.de/10010496190
Saved in:
10
Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank
;
Walsh, Gianfranco
;
Hammes, Eva Katharina
- In:
European management journal
37
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
Saved in:
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