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~person:"Walsh, Gianfranco"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Walsh, Gianfranco
Han, Heesup
32
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Mittal, Vikas
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Aksoy, Lerzan
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Hyun, Sunghyup Sean
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Usman, Osly
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Wong, IpKin Anthony
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Bilgihan, Anil
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Kim, Wansoo
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Klaus, Philipp
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Stock-Homburg, Ruth
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Balaji, M. S.
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Evanschitzky, Heiner
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Gustafsson, Anders
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Rather, Raouf Ahmad
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Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
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Bruhn, Manfred
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Keiningham, Timothy
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Töpfer, Armin
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Van Vaerenbergh, Yves
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Casidy, Riza
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Grégoire, Yany
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Izogo, Ernest Emeka
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Jang, Soocheong
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Khan, Imran
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Larivière, Bart
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McColl-Kennedy, Janet R.
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Park, Jungkun
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Journal of service research
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Psychology & marketing
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European management journal
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Journal of service research : JSR
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Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
6
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer
orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
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