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~person:"Wang, Cheng"
~subject:"Consumer behaviour"
~subject:"Services"
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Consumer behaviour
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Selbstbedienung
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Self-service
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Innovation adoption
3
Innovationsakzeptanz
3
self-service technology
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longitudinal study
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Customer satisfaction
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Food retailing
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Wang, Cheng
Collier, Joel E.
5
Kaushik, Arun Kumar
5
Lee, Hyun-joo
4
Rahman, Zillur
4
Streukens, Sandra
4
Dwivedi, Yogesh Kumar
3
Harris, Jennifer
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Hung, Kam
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Kelly, Petranka
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Lawlor, Jennifer
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Lee, Hyun-Joo
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Liu, Chun
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Mattila, Anna S.
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Meuter, Matthew L.
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Patterson, Paul G.
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Robertson, Nichola
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Alalwan, Ali Abdallah
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Andreassen, Tor W.
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George, Ajimon
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Hellström, Daniel
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Hua, Nan
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Jacob, Jayanth
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Kim, Min Cheol
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Kim, Taehee
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Australian journal of management
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Modelling the habit of self-service technology usage
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Australian journal of management
42
(
2017
)
3
,
pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
Saved in:
2
Consumer acceptance of self-service technologies : an ability–willingness model
Wang, Cheng
- In:
International journal of market research : JMRS ; the …
59
(
2017
)
6
,
pp. 787-802
Persistent link: https://www.econbiz.de/10011840475
Saved in:
3
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
4
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
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