//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Weber, Karin"
~subject:"Konsumentenverhalten"
~subject:"United States"
~subject:"Viral marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
United States
Viral marketing
Beschwerdemanagement
6
Complaint management
6
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
4
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Acculturation
2
China
2
Internet marketing
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Stress
2
Virales Marketing
2
Work stress
2
Arbeitszufriedenheit
1
Big event
1
Chinese
1
Chinese (People)
1
Chinese consumers
1
Chinesen
1
Complaints
1
Coping
1
Customer complaints
1
Customer service
1
Dienstleistungssektor
1
E-WOM
1
E-commerce
1
Electronic Commerce
1
Experiments
1
External service recovery
1
Festivals
1
Gastronomie
1
Großveranstaltung
1
Hotel industry
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Weber, Karin
Mattila, Anna S.
19
Roschk, Holger
10
Gelbrich, Katja
9
Jang, Soocheong
8
McColl-Kennedy, Janet R.
7
Balaji, M. S.
6
Grégoire, Yany
6
Matos, Celso Augusto de
6
Ro, Heejung
6
Robertson, Nichola
6
Baker, Melissa A.
5
Cai, Ruiying
5
Day, Ralph L.
5
MacQuilken, Lisa
5
Miao, Li
5
Svensson, Göran
5
Tsarenko, Yelena
5
Ding Hooi Ting
4
Fürst, Andreas
4
Halperin, Basil
4
Harun, Ahasan
4
Ho, Benjamin
4
Hogreve, Jens
4
Homburg, Christian
4
Hunt, H. Keith
4
List, John A.
4
Muir, Ian
4
Patterson, Paul G.
4
Sharma, Piyush
4
Strizhakova, Yuliya
4
Svari, Sander
4
Van Vaerenbergh, Yves
4
Wan, Lisa C.
4
Wu, Luorong
4
Zaugg, Alexandra Daniela
4
Abbasi, Amir Zaib
3
Beatty, Sharon E.
3
Bradley, Graham L.
3
Casidy, Riza
3
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->