//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Wirtz, Jochen"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
3
Service quality
3
AI
1
Airline
1
Corporate digital responsibility
1
Cost management
1
Cost-effectiveness analysis
1
Customer service
1
Dienstleistung
1
Dienstleistungssektor
1
Fluggesellschaft
1
Human Resource Management
1
Kosten-Wirksamkeits-Analyse
1
Kostenmanagement
1
Kundenservice
1
Personalmanagement
1
Robot
1
Roboter
1
Selbstbedienung
1
Self-service
1
Self-service technology
1
Service frontline
1
Service industry
1
Service revolution
1
Service robots
1
Services
1
Singapore
1
Singapore Airlines
1
Singapur
1
Strategic management
1
Strategisches Management
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Aufsatz im Buch
Bibliography included
Article in journal
13
Aufsatz in Zeitschrift
13
Book section
3
Case study
1
Fallstudie
1
Language
All
English
3
Author
All
Wirtz, Jochen
Bruhn, Manfred
17
Benkenstein, Martin
9
Woratschek, Herbert
9
Bauer, Hans H.
6
Georgi, Dominik
6
Pepels, Werner
6
Coenen, Christian
5
Falk, Tomas
5
Stauss, Bernd
5
Bretzke, Wolf-Rüdiger
4
Dreyer, Axel
4
Hadwich, Karsten
4
Hammerschmidt, Maik
4
Hanushek, Eric Alan
4
Meyer, Anton
4
Nerdinger, Friedemann W.
4
Scharitzer, Dieter
4
Stenglin, Ariane von
4
Töpfer, Armin
4
Anderson, Verl
3
Büttgen, Marion
3
Caldwell, Cam
3
Fließ, Sabine
3
Gouthier, Matthias H. J.
3
Hansen, Ursula
3
Hennig-Thurau, Thorsten
3
Hogreve, Jens
3
Klausegger, Claudia
3
Knieps, Günter
3
Lingenfelder, Michael
3
Löffler, Elke
3
Marten, Kai-Uwe
3
Mühlenkamp, Holger
3
Philippe, Jean
3
Šindelář, Michal
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Amarullah, Fitriany
2
Ariyanti, M.
2
more ...
less ...
Published in...
All
A Research Agenda for Service Marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The Routledge handbook of service research insights and ideas
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Strategic pathways to cost-effective service excellence
Wirtz, Jochen
- In:
The Routledge handbook of service research insights and …
,
(pp. 257-279)
.
2020
Persistent link: https://www.econbiz.de/10012238663
Saved in:
3
Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen
;
Heracleous, Loizos
;
Pangarkar, Nitin
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 307-327)
.
2007
Persistent link: https://www.econbiz.de/10003596014
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->