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~person:"Zhou, Xing"
~subject:"Customer service"
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Customer service
Dienstleistungsqualität
3
Kundenservice
3
Performance measurement
3
Performance-Messung
3
Proactive customer service performance
3
Service quality
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Firm performance
2
Hotel industry
2
Hotellerie
2
Relationship marketing
2
Unternehmenserfolg
2
Work behaviour
2
Abusive supervision
1
Arbeitsleistung
1
Collectivism
1
Conservation of resources theory
1
Customer incivility
1
Customer satisfaction
1
Hostile attribution bias
1
Human Resource Management
1
In-role performance
1
Job performance
1
Kundenzufriedenheit
1
Leader humility
1
Leistungsmotivation
1
Negative affectivity
1
Organizational identification
1
Person-supervisor fit
1
Personalmanagement
1
Relational energy
1
Tourism employees
1
Tourismusberufe
1
Work motivation
1
cross-level analysis
1
high-commitment human resource (HR) practices
1
proactive customer service performance (PCSP)
1
proactive motivation model
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Zhou, Xing
Lyu, Yijing
5
Ye, Yijiao
4
Chen, Mengyuan
2
Cheng, Bao
2
Deng, Xincai
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Guo, Gongxing
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Jiang, Jing
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Li, Weiwen
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Li, Yan
2
Peng, Yan
2
Qiu, Canhua
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Yuan, Yuan
2
Zhu, Hong
2
Abuelhassan Elshazly Abuelhassan
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AlGassim, Ali
1
Albadvi, Amir
1
Atlikhan, Atefeh
1
Cao, Qiqi
1
Chen, Yuanyi
1
Cheng, Tan
1
Chong, Chooi Ling
1
Choo, Wei Chong
1
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1
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1
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1
Ji, Lijian
1
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1
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Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
3
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1
The impact of high-commitment HR practices on hotel employees'
proactive
customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
The impact of abusive supervision on service employees'
proactive
customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
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