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~source:"econis"
~subject:"Customer service"
~subject:"Marketing management"
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Search: "Customer relationship management"
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Customer service
Marketing management
Beziehungsmarketing
24,840
Relationship marketing
24,837
Consumer behaviour
8,607
Konsumentenverhalten
8,607
Kundenzufriedenheit
5,249
Customer satisfaction
5,248
Service quality
3,800
Dienstleistungsqualität
3,798
Brand management
2,493
Markenführung
2,493
Deutschland
2,319
Germany
2,297
Theory
2,240
Theorie
2,238
Lieferantenmanagement
2,158
Supplier relationship management
2,158
Social Web
1,985
Social web
1,985
Marketingmanagement
1,861
Markenimage
1,824
Brand image
1,822
Electronic Commerce
1,672
E-commerce
1,604
Online-Marketing
1,537
Internet marketing
1,510
Kundenwert
1,460
Customer value
1,429
Customer integration
1,406
Kundenintegration
1,406
Vertrauen
1,333
Confidence
1,329
Einzelhandel
1,305
Kundenmanagement
1,301
Retail trade
1,295
Brand
1,236
Markenartikel
1,220
Online retailing
1,198
Online-Handel
1,198
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305
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927
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6
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156
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111
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96
Sammelwerk
96
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71
Arbeitspapier
63
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63
Ratgeber
54
Case study
53
Fallstudie
53
Guidebook
51
Bibliografie enthalten
38
Bibliography included
38
Lehrbuch
37
Handbook
36
Handbuch
36
Textbook
33
Konferenzschrift
20
Conference proceedings
12
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11
Sammlung
11
Conference paper
9
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9
Reprint
8
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5
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5
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Amtsdruckschrift
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4
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Bruhn, Manfred
20
Homburg, Christian
17
Kumar, V.
17
Stauss, Bernd
11
Bauer, Hans H.
10
Grönroos, Christian
9
Terho, Harri
9
Hinterhuber, Hans H.
8
Verhoef, Peter C.
8
Barnes, Donald C.
7
Casidy, Riza
7
Hammerschmidt, Maik
7
Helmke, Stefan
7
Kleinaltenkamp, Michael
7
Palmatier, Robert W.
7
Quach, Sara
7
Sheth, Jagdish N.
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Wilde, Klaus D.
7
Beatty, Sharon E.
6
Fink, Klaus-J.
6
Gustafsson, Anders
6
Knittel, Christopher R.
6
Lemon, Katherine N.
6
Neslin, Scott A.
6
Petersen, J. Andrew
6
Schumann, Jan Hendrik
6
Stango, Victor
6
Chen, Jing
5
Collier, Joel E.
5
Finne, Åke
5
Grewal, Dhruv
5
Gupta, Sunil
5
Günter, Bernd
5
Hennig-Thurau, Thorsten
5
Hippner, Hajo
5
Hollensen, Svend
5
Hudetz, Kai
5
Jacob, Frank
5
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American Marketing Association
9
IGI Global
4
AMACOM
3
Harvard Graduate School of Business Administration
3
Erich-Schmidt-Verlag <Berlin>
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Wiley-VCH
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
1
Chartered Institute of Marketing
1
Conference Board
1
Cranfield School of Management
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Econometrisch Instituut <Rotterdam>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fundacja Uniwersytetu Ekonomicznego w Krakowie
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft Entwicklung, Konstruktion, Vertrieb
1
Haufe-Lexware GmbH & Co. KG
1
Helmut-Schmidt-Universität
1
INSEAD
1
INSEAD-Wharton Alliance Center for Global Research & Development
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
Instituto Valenciano de Investigaciones Económicas
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Münchener Marketing-Symposium <23, 1997, München>
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
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Published in...
All
Journal of business research : JBR
76
Journal of retailing and consumer services
59
Industrial marketing management : the international journal for industrial and high-tech firms
50
The journal of services marketing
40
International journal of hospitality management
38
SpringerLink / Bücher
37
Journal of strategic marketing
31
The journal of business & industrial marketing
31
Journal of the Academy of Marketing Science
24
The service industries journal
24
European journal of marketing : EJM
22
Business horizons
18
Journal of marketing
18
Journal of retailing
18
Journal of service research : JSR
17
Gabler Edition Wissenschaft
16
Journal of service research
16
International journal of contemporary hospitality management
15
Cogent business & management
13
Journal of marketing management : MM
13
Europäische Hochschulschriften / 5
12
Harvard-Business-Manager : das Wissen der Besten
12
International journal of electronic customer relationship management : IJECRM
12
Journal of marketing communications
12
Springer eBook Collection / Business and Economics
12
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of service theory and practice : JSTP
11
Service business
11
Services marketing quarterly
11
Journal of business-to-business marketing
10
Journal of service theory and practice
10
Marketing intelligence & planning
10
Marketing letters : a journal of research in marketing
10
The journal of applied business research
10
The journal of product & brand management
10
Asia Pacific journal of marketing and logistics
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
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ECONIS (ZBW)
RePEc
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2931
Clienting für Banker : Kundenservice als strategischer Erfolgsfaktor in Banken
Grubbs, M. R.
-
1995
Persistent link: https://www.econbiz.de/10014023167
Saved in:
2932
Marketing information systems
Mayros, Van
;
Werner, Michael
-
1982
Persistent link: https://www.econbiz.de/10000053088
Saved in:
2933
Integriertes Variantenmanagement : Bestimmung, Realisierung und Sicherung der optimalen Produktvielfalt
Rathnow, Peter J.
-
1993
Persistent link: https://www.econbiz.de/10000339812
Saved in:
2934
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
2935
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
2936
Marketing and customer behaviour
Jenkins, John R. G.
-
1972
Persistent link: https://www.econbiz.de/10000666881
Saved in:
2937
The ancient and rightful customs : a history of the English Customs Service
Carson, Edward
-
1972
Persistent link: https://www.econbiz.de/10000635476
Saved in:
2938
The Customs Service : Schmeckebier, Laurence F[rederick] ; Its history, activities and organization
Schmeckebier, Laurence Frederick
-
1924
Persistent link: https://www.econbiz.de/10002332323
Saved in:
2939
Clement's customs guideents
Clements, George
-
1845
-
10th annual ed
Persistent link: https://www.econbiz.de/10012338640
Saved in:
2940
Marketing information systems
Schaffir, Kurt H.
;
Trentin, H. George
-
1973
Persistent link: https://www.econbiz.de/10013535197
Saved in:
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