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~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
6
Relationship marketing
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Service quality
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USA
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2
Customer satisfaction
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Dienstleistungsmarketing
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Anreiz
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Arbeitskräfte
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Außendienst
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Beschwerdemanagement
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Business ethics
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Business services
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Client-based reputation of professional services
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Holloway, Betsy Bugg
4
Beatty, Sharon E.
3
Hansen, John D.
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Ponder, Nicole
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Walsh, Gianfranco
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The journal of services marketing
3
Journal of service research : JSR
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ECONIS (ZBW)
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The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
2
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
3
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
4
Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Holloway, Betsy Bugg
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 347-364
Persistent link: https://www.econbiz.de/10003705721
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