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~source:"econis"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
24
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
USA
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
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5
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5
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5
Success factor
5
Supplier relationship management
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Taiwan
5
Urlaubsverhalten
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Airline
4
Beschwerdemanagement
4
China
4
Complaint management
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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8
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1
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Article
93
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29
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Fallstudie
Article in journal
10,333
Aufsatz in Zeitschrift
10,333
Aufsatz im Buch
789
Book section
789
Hochschulschrift
383
Graue Literatur
338
Non-commercial literature
338
Thesis
256
Arbeitspapier
228
Working Paper
228
Case study
122
Conference paper
103
Konferenzbeitrag
103
Collection of articles of several authors
101
Sammelwerk
101
Aufsatzsammlung
62
Ratgeber
29
Guidebook
25
Konferenzschrift
24
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20
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20
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20
Sammlung
20
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12
Lehrbuch
11
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11
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10
Handbuch
10
Reprint
10
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7
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3
Statistik
3
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3
Übersichtsarbeit
3
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English
85
German
37
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Töpfer, Armin
4
Homburg, Christian
3
Brucker-Kley, Elke
2
Keller, Thomas
2
Kykalová, Denisa
2
Uhl, Axel
2
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
1
Adapa, Sujana
1
Agiomirgianakis, George M.
1
Ajami, Riad A.
1
Ajmal, Mian M.
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Andriotis, Konstantinos
1
Aquilani, Barbara
1
Arlbjørn, Jan
1
Arnaout, Ali
1
Arndt, Roland
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Ayat, Nasir
1
Baglieri, Enzo
1
Baker, Susan
1
Barrett, John
1
Basarin, V. John
1
Basu, Sriparna
1
Beckett, Nigel P.
1
Berglund, Kristin M.
1
Berliat, Roger
1
Bhaskar, N. Udaya
1
Bolton, Gary E.
1
Borth, Björn-Olaf
1
Bose, S. K.
1
Brege, Staffan
1
Broncano Santiago, Gutierrez
1
Bruhn, Manfred
1
Brush, Gregory J.
1
Böhmann, Tilo
1
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Ernst-Moritz-Arndt-Universität Greifswald
1
Springer-Verlag GmbH
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Cases on ...
1
Cases on management and organizational behavior in an Arab context
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Handbook of partial least squares : concepts, methods and applications
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard-Business-Manager : das Wissen der Besten
1
Information systems and e-business management : ISeB
1
International journal of commerce and management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of energy sector management : IJESM
1
International journal of globalisation and small business : IJGSB
1
International journal of hospitality management
1
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ECONIS (ZBW)
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81
The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
Saved in:
82
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco
;
Broncano Santiago, Gutierrez
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Saved in:
83
Business opportunity algorithm for ISO 9001: 2000 customer satisfaction management structure
Yen, Tieh-min
;
Chung, Yi-chan
;
Tsai, Chih-hung
- In:
Research journal of business management
4
(
2010
)
1
,
pp. 12-21
Persistent link: https://www.econbiz.de/10008826812
Saved in:
84
Dienstleistungssteuerung und Qualitätsmanagement mit Hilfe eines web-basierten Lieferantenportals
Arndt, Roland
;
Wiemeyer, Anke
- In:
8. Münsteraner Facility-Management-Tag : [Tagungsband …
,
(pp. 127-139)
.
2010
Persistent link: https://www.econbiz.de/10010416080
Saved in:
85
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
86
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
Saved in:
87
Approaching error-free customer satisfaction through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
Saved in:
88
The influence of consumer degree of knowledge on consumer behavior : the case of Spanish olive oil
Espejel, Joel
;
Fandos, Carmina
;
Flavián Blanco, Carlos
- In:
Journal of food products marketing
15
(
2009
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10003831199
Saved in:
89
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
90
The actual structure of eBay's feedback mechanism and early evidence on the effects of recent changes
Klein, Tobias J.
;
Lambertz, Christian
;
Spagnolo, Giancarlo
- In:
International journal of electronic business
7
(
2009
)
3
,
pp. 301-320
Persistent link: https://www.econbiz.de/10003872067
Saved in:
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