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~subject:"Airbnb"
~subject:"China"
~subject:"Tourismuswirtschaft"
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Search: subject_exact:"Customer complaints"
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Airbnb
China
Tourismuswirtschaft
Beschwerdemanagement
1,600
Complaint management
1,600
Service quality
783
Dienstleistungsqualität
782
Kundenzufriedenheit
751
Customer satisfaction
750
Beziehungsmarketing
694
Relationship marketing
694
Consumer behaviour
630
Konsumentenverhalten
630
Customer service
340
Kundenservice
340
Service recovery
153
Emotion
141
Service failure
134
Viral marketing
107
Virales Marketing
107
service recovery
93
Social Web
92
Social web
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Deutschland
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Gerechtigkeit
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service failure
86
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69
Online-Handel
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Mobile communications
68
Mobilkommunikation
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64
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51
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51
Gastronomie
50
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Edvardsson, Bo
2
Fang, Zheng
2
Hsu, Cathy H. C.
2
Jiang, Minghua
2
Kim, Hyunsu
2
Luo, Xueming
2
Slåtten, Terje
2
So, Kevin Kam Fung
2
Svari, Sander
2
Svensson, Göran
2
Wan, Lisa C.
2
Weber, Karin
2
Ye, Qiang
2
Akarsu, Tugra Nazlil
1
Akinci, Serkan
1
Aksoy, Safak
1
An, Shenghui
1
An, Soyoung
1
Andajigarmaroudi, Saeed
1
Au, Norman
1
Bausch, Thomas
1
Berg, Waldemar
1
Bieger, Thomas
1
Bu, Huimei
1
Butcher, Ken
1
Cai, Ruiying
1
Chan, Haksin
1
Cheng, Peng
1
Cheng, Simone
1
Cheng, Simone C. L.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
1
Choi, Youngsoo
1
Chow, Clement Kong-wing
1
Cossío Silva, Francisco José
1
Dose, David
1
Du, Jiangang
1
Díaz-Martín, Ana Maria
1
Ekiz, Erdogan H.
1
Fahje, Tina
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Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
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International journal of hospitality management
11
International journal of contemporary hospitality management
5
Nankai business review international
3
Journal of air transport management
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of service research : JSR
2
Tourism management perspectives : TMP
2
Advances in tourism destination marketing
1
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
Management und Unternehmenskultur : Schriftenreihe der Europäischen Akademie Bozen
1
Managing service quality : MSQ ; an international journal
1
McCombs Research Paper Series
1
Neue Entwicklungslinien im Dienstleistungsmarketing
1
Schriftenreihe im Tourismus : Beiträge zu Themen der Tourismuswirtschaft
1
Service business
1
Services marketing quarterly
1
Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
1
The journal of consumer marketing
1
The journal of services marketing
1
Thunderbird international business review
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
52
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1
Extreme weather and complaints : evidence from Chinese netizens
Han, Yajie
;
Zhu, Hongjia
- In:
China economic journal : the official journal of the …
17
(
2024
)
1
,
pp. 116-136
Persistent link: https://www.econbiz.de/10014511866
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
4
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
5
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
6
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
7
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
8
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
9
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
10
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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