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~subject:"Bank"
~subject:"Controlling"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Bank
Controlling
Dienstleistungsqualität
Internal services
149
Interne Dienstleistung
149
Business services
60
Unternehmensdienstleistung
60
Deutschland
22
Germany
22
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19
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19
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Service quality
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shared services
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Kundenzufriedenheit
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Balser, Lukas
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
3
Journal of accounting & organizational change
3
Controlling & management review : Zeitschrift für Controlling & Management
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Qualitative research in accounting & management : QRAM
2
Banking and information technology : BIT ; a strategic report for top management
1
Controller Magazin : Praxiswissen zur Unternehmenssteuerung : Mitgliederzeitschrift des Internationalen Controller Vereins und der RMA Risk Management Association & Rating Association e.V.
1
Global journal of business research : GJBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
29
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1
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
2
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
3
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
4
Role of management devices in enacting strategy - case study of Shared Service Centre
Harritz, Daniel
- In:
Journal of accounting & organizational change
12
(
2016
)
4
,
pp. 504-521
Persistent link: https://www.econbiz.de/10011625296
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
Paradoxical puzzles of control and circuits of power
Oliveira, João
;
Clegg, Stewart
- In:
Qualitative research in accounting & management : QRAM
12
(
2015
)
4
,
pp. 425-451
Persistent link: https://www.econbiz.de/10011507174
Saved in:
7
Shared service centres and the role of the finance function : advancing the Iron Cage?
Seal, Willie B.
;
Herbert, Ian
- In:
Journal of accounting & organizational change
9
(
2013
)
2
,
pp. 188-205
Persistent link: https://www.econbiz.de/10009765562
Saved in:
8
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
9
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
10
Mitigating risks in a shared service relationship : the case of a Malaysian bank
Rozita Amiruddin
;
Aman, Aini
;
Auzair, Sofiah Md
; …
- In:
Qualitative research in accounting & management : QRAM
10
(
2013
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10009730522
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