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~subject:"Bank"
~subject:"Dienstleistungsqualität"
~subject:"Organisationsstruktur"
~type_genre:"Aufsatz in Zeitschrift"
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Bank
Dienstleistungsqualität
Organisationsstruktur
Internal services
149
Interne Dienstleistung
149
Business services
60
Unternehmensdienstleistung
60
Deutschland
22
Germany
22
Human Resource Management
19
Personalmanagement
19
Outsourcing
17
Service quality
17
IT service provider
15
IT-Dienstleister
15
Consultancy services
14
Unternehmensberatung
14
Controlling
11
Management control
11
USA
10
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10
Business process management
9
Organisatorischer Wandel
9
Organizational change
9
Prozessmanagement
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Dienstleistungssektor
8
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shared services
7
Dienstleistung
6
Organizational structure
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Services
6
Customer satisfaction
5
Dienstleistungsmanagement
5
Großbritannien
5
Kundenzufriedenheit
5
Multinationales Unternehmen
5
Performance measurement
5
Performance-Messung
5
Quality management
5
Qualitätsmanagement
5
Service management
5
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Aufsatz in Zeitschrift
Aufsatz im Buch
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1
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1
Baek, Jihyun
1
Bandara, Wasana
1
Bleichert, Sophie von
1
Brandon-Jones, Alistair
1
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1
Cai, Shaohan
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Hsieh, J. J. Po-an
1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
Joshi, Pradeep
1
Jun, Minjoon
1
Kang, Hayoung
1
Kettinger, William J.
1
Klinski, Sebastian von
1
Kuo, Sky Fang-wen
1
König, Tatjana
1
Large, Rudolf
1
Ling, Qian
1
Ma, Fei
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Banking and information technology : BIT ; a strategic report for top management
1
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
1
Electronic markets : the international journal on networked business
1
European management journal
1
Global journal of business research : GJBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Qualitative research in accounting & management : QRAM
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
1
Zeitschrift Führung + Organisation : ZfO
1
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ECONIS (ZBW)
24
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1
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
2
Ahead of the game : antecedents for the success of shared service centers
Richter, Philipp Clemens
;
Brühl, Rolf
- In:
European management journal
38
(
2020
)
3
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012268726
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
Towards a typology of structural arrangements for shared services : evidence from the higher education sector
Suraya Miskon
;
Fielt, Erwin
;
Bandara, Wasana
;
Gable, Guy
- In:
Electronic markets : the international journal on …
23
(
2013
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10009750447
Saved in:
7
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
8
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
9
Mitigating risks in a shared service relationship : the case of a Malaysian bank
Rozita Amiruddin
;
Aman, Aini
;
Auzair, Sofiah Md
; …
- In:
Qualitative research in accounting & management : QRAM
10
(
2013
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10009730522
Saved in:
10
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
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