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~subject:"Beschwerdemanagement"
~subject:"Brand management"
~subject:"Dienstleistungsqualität"
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Search: person:"So, Siu-ian"
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Beschwerdemanagement
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Fong, Lawrence Hoc Nang
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So, Amy Siu Ian
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Dioko, Leonardo Don A. N.
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Law, Chun Hung Roberts
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So, Siu-ian Amy
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Tang, Xiangjie
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International journal of contemporary hospitality management
2
International journal of hospitality management
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
3
Branding destinations versus branding hotels in a gaming destination : examining the nature and significance of co-branding effects in the case study of Macao
Dioko, Leonardo Don A. N.
;
So, Siu-ian Amy
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 554-563
Persistent link: https://www.econbiz.de/10009503286
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