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~subject:"Beschwerdemanagement"
~subject:"Verbraucherverhalten"
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Beschwerdemanagement
Verbraucherverhalten
Consumer behaviour
3,838
Konsumentenverhalten
3,837
Customer service
2,995
Kundenservice
2,993
Kaufentscheidung
1,506
Relationship marketing
1,420
Beziehungsmarketing
1,419
Dienstleistungsqualität
1,231
Service quality
1,231
Purchase decision
1,174
Customer satisfaction
1,166
Kundenzufriedenheit
1,162
Enteignung
907
Expropriation
818
Theorie
816
Theory
809
Deutschland
753
Online retailing
726
Online-Handel
725
Germany
673
Brand image
637
Markenimage
636
purchase intention
616
Kauf
503
USA
475
Online-Marketing
474
Internet marketing
467
United States
467
Brand management
463
Electronic Commerce
463
Markenführung
462
Purchase
453
Purchase intention
443
E-commerce
441
Social Web
437
Social web
437
Einzelhandel
384
Emotion
383
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359
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371
German
142
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4
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Van Vaerenbergh, Yves
7
Gelbrich, Katja
6
Pepels, Werner
6
Stauss, Bernd
6
Dürr, Karoline
5
Hofbauer, Günter
5
Mattila, Anna S.
5
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Muir, Ian
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Tsarenko, Yelena
4
Walter, Eva Margarete
4
Willcox, Matthew
4
Baker, Melissa A.
3
Beier, Udo
3
Casidy, Riza
3
Edvardsson, Bo
3
Gruber, Thorsten
3
Grégoire, Yany
3
Gäthke, Jana
3
Kirstein, Sandra
3
Larivière, Bart
3
Roschk, Holger
3
Sharifi, Seyed Shahin
3
Tronvoll, Bård
3
Wunderle, Simone
3
Xu, Yingzi
3
Abosag, Ibrahim
2
Anwar, Sohail
2
Azab, Carol
2
Belz, Christian
2
Berbel-Pineda, Juan M.
2
Bernt, Dana
2
Bijmolt, Tammo H. A.
2
Boshoff, Christo
2
Breazeale, Michael
2
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Springer Fachmedien Wiesbaden
7
Verlag Dr. Kovač
3
Erich-Schmidt-Verlag <Berlin>
2
Ernst-Moritz-Arndt-Universität Greifswald
2
Books on Demand GmbH <Norderstedt>
1
Dr. Hans-Joachim Köster <Firma>
1
HHL Leipzig Graduate School of Management
1
Haufe-Lexware GmbH & Co. KG
1
Julius-Maximilians-Universität Würzburg
1
Martin-Luther-Universität Halle-Wittenberg
1
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
RWTH Aachen
1
Ruhr-Universität Bochum
1
Shaker Verlag
1
Steinbeis, School of International Business and Entrepreneurship
1
Steinbeis-Hochschule Berlin
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Tectum Verlag
1
Uni-Edition GmbH
1
Universität Greifswald
1
Universität Kassel
1
Walter de Gruyter GmbH & Co. KG
1
Wissenschaftliche Hochschule für Unternehmensführung
1
Zentrum für Empirische Forschung
1
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Journal of business research : JBR
19
The journal of services marketing
15
International journal of hospitality management
14
Journal of retailing and consumer services
12
Research
10
SpringerLink / Bücher
10
Journal of service research : JSR
8
Gabler Edition Wissenschaft
7
Journal of service theory and practice
7
Marketing letters : a journal of research in marketing
7
Psychology & marketing
7
The service industries journal
7
Journal of retailing
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of hospitality marketing & management
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
Services marketing quarterly
5
Business horizons
4
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of the Academy of Marketing Science
4
Markt- und werteorientierte Unternehmensführung
4
Springer eBook Collection
4
Innovatives Markenmanagement
3
International journal of business information systems : IJBIS
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Konsum und Verhalten
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Schriften zur empirischen Entscheidungsforschung
3
Schriftenreihe Studien zum Konsumentenverhalten
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
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Source
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ECONIS (ZBW)
485
USB Cologne (EcoSocSci)
32
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51
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
52
Entwicklung einer Vorgehensweise zur Erfassung dynamischer Kundenanforderungen bei Produkten
Rich, Beatrice Monique
-
2023
Persistent link: https://www.econbiz.de/10014314656
Saved in:
53
The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service
Jabbar, Asra
;
Danish, Rizwan Qaisar
- In:
Journal of Asia Pacific business
24
(
2023
)
2
,
pp. 102-120
Persistent link: https://www.econbiz.de/10014320471
Saved in:
54
Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Chen, Jing
;
Yu, Bo
;
Chen, Bintong
;
Liu, Zhuojun
- In:
Omega : the international journal of management science
117
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014281849
Saved in:
55
Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Yuen, Kum Fai
;
Song, Simin
;
Li, Xue
;
Wang, Xueqin
- In:
Technology analysis & strategic management
35
(
2023
)
5
,
pp. 523-537
Persistent link: https://www.econbiz.de/10014301365
Saved in:
56
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
57
Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
58
Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron
- In:
The international journal of productivity and …
72
(
2023
)
5
,
pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
Saved in:
59
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
60
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
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