Gazi, Md. Abu Issa; Al Mamun, Abdullah; Al Masud, Abdullah - In: Journal of open innovation : technology, market, and … 10 (2024) 1, pp. 1-12
The purpose of this study is to evaluate a customer relationship management (CRM) model based on telecom customers …(OC) and knowledge management (KM) on customer relationship management (CRM), affects customer profitability (CP) and customer … that knowledge management and organizational commitment affect CRM performance, which greatly affects customer …