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~subject:"Business process management"
~subject:"Qualitätsmanagement"
~subject:"United States"
~type_genre:"Conference paper"
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Business process management
Qualitätsmanagement
United States
Dienstleistungsmanagement
6
Service management
6
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
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3
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Rocha, Álvaro
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Computational & mathematical organization theory
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Business process management heuristics in IT service management : a case study for incident management
Pereira, Rúben
;
Vasconcelos, José Braga de
;
Rocha, Álvaro
- In:
Computational & mathematical organization theory
27
(
2021
)
3
,
pp. 264-301
Persistent link: https://www.econbiz.de/10012614864
Saved in:
2
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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