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~subject:"Business services"
~subject:"Innovation"
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Search: "Journal of service management"
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Business services
Innovation
Consumer behaviour
139
Relationship marketing
112
Beziehungsmarketing
107
Customer satisfaction
107
Konsumentenverhalten
103
Service quality
98
Dienstleistungsqualität
95
Services
82
Kundenzufriedenheit
69
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Customer integration
50
Kundenintegration
47
Service innovation
43
Service management
39
Value creation
38
Betriebliche Wertschöpfung
36
Dienstleistungsmanagement
32
Customer service
31
Kundenservice
30
Customer experience
26
Bundling strategy
24
Leistungsbündel
24
Services marketing
24
Social Web
24
Social web
24
Value co-creation
24
Co-creation
22
Service-dominant logic
22
Manufacturing industries
21
Service experience
21
Brand management
20
Dienstleistungsmarketing
20
Emotion
20
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19
Business model
18
Customer value
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49
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49
research-article
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3
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3
conceptual-paper
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English
66
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Edvardsson, Bo
4
Reynoso, Javier
4
Verma, Rohit
4
Witell, Lars
4
Gebauer, Heiko
3
Hillebrand, Bas
3
Mahr, Dominik
3
McColl-Kennedy, Janet R.
3
Böhm, Eva
2
Calabretta, Giulia
2
Cramer, Christina
2
Driessen, Paul H.
2
Eggert, Andreas
2
Ettlie, John E.
2
Fallu, Jean-Mathieu
2
Gustafsson, Anders
2
Harris, Kim
2
Humphreys, Ashlee
2
Jaakkola, Elina
2
Jost, Nina
2
Kalogeras, Nikos
2
Kandampully, Jay
2
Kristensson, Per
2
Meiren, Thomas
2
Mele, Cristina
2
Michel, Stefan
2
Paulin, Michele
2
Ritala, Paavo
2
Rosenthal, Stephen R.
2
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2
Sundbo, Jon
2
Valtakoski, Aku
2
Zhao, Xiande
2
Aal, Kotaiba
1
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1
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1
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1
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QUIS <14., 2015, Shanghai>
1
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Journal of service management
49
Journal of Service Management
17
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ECONIS (ZBW)
49
Other ZBW resources
17
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1
Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas
;
Kohtamäki, Marko
;
Rabetino, Rodrigo
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10012797615
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2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Patterns of business model innovation for advancing IoT platforms
Markfort, Lino
;
Arzt, Alexander
;
Kögler, Philipp
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 70-96
Persistent link: https://www.econbiz.de/10012797613
Saved in:
4
Digital service innovation : a paradigm shift in technological innovation
Opazo-Basáez, Marco
;
Vendrell-Herrero, Ferran
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 97-120
Persistent link: https://www.econbiz.de/10012797614
Saved in:
5
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
Saved in:
6
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
7
Environmental, Social and Governance (ESG) metrics do not serve services customers : a missing link between sustainability metrics and customer perceptions of social innovation
Aksoy, Lerzan
;
Buoye, Alexander John
;
Fors, Maja
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 565-577
Persistent link: https://www.econbiz.de/10013325711
Saved in:
8
Technologies in service communication : looking forward
Mahr, Dominik
;
Huh, Jisu
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 648-656
Persistent link: https://www.econbiz.de/10013325734
Saved in:
9
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
10
Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.
;
Oliveira, Maicon Gouvea
;
Gomide, …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
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