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~subject:"Complaint management"
~subject:"Confidence"
~type_genre:"Collection of articles written by one author"
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Complaint management
Confidence
Customer satisfaction
19
Kundenzufriedenheit
19
Consumer behaviour
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Dienstleistungsqualität
4
Konsumentenverhalten
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Kundenbindung
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Service quality
4
Beziehungsmarketing
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Customer retention
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Verbraucherzufriedenheit
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Emotion
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Financial advisors
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Germany
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Job satisfaction
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Marketing theory
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Marketingtheorie
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Online retailing
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Online-Handel
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Preismanagement
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Collection of articles written by one author
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Graue Literatur
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English
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Hellemann, Niklas Jan
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Mandl, Leonhard
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RWTH Aachen
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ECONIS (ZBW)
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard
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2017
Persistent link: https://www.econbiz.de/10011782523
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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
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2017
Persistent link: https://www.econbiz.de/10011705406
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