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~subject:"Complaint management"
~subject:"Hotellerie"
~type_genre:"Case study"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Käuferzufriedenheit"
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Complaint management
Hotellerie
Customer satisfaction
136
Kundenzufriedenheit
136
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
28
Service quality
28
Deutschland
20
Germany
19
Qualitätsmanagement
13
Measurement
12
Messung
12
Quality management
11
Verbraucherzufriedenheit
10
Customer service
9
Kundenservice
9
USA
9
United States
9
Arbeitszufriedenheit
8
Job satisfaction
8
Kundenbindung
8
Consumer behaviour
7
Konsumentenverhalten
7
Prozessmanagement
7
Bank
6
Beschwerdemanagement
6
Customer retention
6
India
6
Indien
6
Business process management
5
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5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Marketing theory
5
Marketingtheorie
5
Service management
5
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5
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5
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8
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Case study
Collection of articles written by one author
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1,172
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1,172
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53
Book section
53
Graue Literatur
19
Non-commercial literature
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Arbeitspapier
13
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13
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12
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6
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4
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4
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3
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3
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English
7
German
4
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Beckett, Nigel P.
1
Berglund, Kristin M.
1
Borth, Björn-Olaf
1
Hellemann, Niklas Jan
1
Herath, Hanshika Madushani
1
Hvass, Kristian A.
1
Kralj, Anna
1
Ludwig, Timothy D.
1
Mandl, Leonhard
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Mikulić, Josip
1
Munasinghe, Sarath
1
Prebežac, Darko
1
Solnet, David
1
Torfadóttir, Embla
1
Töpfer, Armin
1
Vries, Jomique de
1
Zondler, Jochen
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RWTH Aachen
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Edition Wissenschaft Apprimus
1
International journal of hospitality management
1
Journal of air transport management
1
Journal of organizational behavior management
1
Managerial strategies and solutions for business success in Asia
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
2
Domestic tourist satisfaction in a Colonial Hotel and its implications for management : the case of Bandarawela Hotel, Sri Lanka
Herath, Hanshika Madushani
;
Munasinghe, Sarath
- In:
Managerial strategies and solutions for business …
,
(pp. 304-316)
.
2017
Persistent link: https://www.econbiz.de/10011611989
Saved in:
3
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
Evaluating hotel animation programs at Mediterranean sun-and-sea resorts : an impact-asymmetry analysis
Mikulić, Josip
;
Prebežac, Darko
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 688-696
Persistent link: https://www.econbiz.de/10008907700
Saved in:
6
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
Saved in:
7
Approaching error-free customer satisfaction through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
Saved in:
8
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
9
Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 501-539)
.
2008
Persistent link: https://www.econbiz.de/10003708642
Saved in:
10
Kundenzufriedenheit durch exzellentes Beschwerdemanagement bei der TUI Deutschland
Borth, Björn-Olaf
;
Vries, Jomique de
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 861-881)
.
2008
Persistent link: https://www.econbiz.de/10003708720
Saved in:
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