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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Management"
~subject:"Services marketing"
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| 4 applied filters
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Subject
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Consumer behaviour
Customer satisfaction
Management
Services marketing
Dienstleistung
5,414
Services
3,641
Dienstleistungssektor
1,210
Service industry
1,117
Deutschland
740
Theorie
717
Theory
714
Innovation
683
Dienstleistungsqualität
664
Germany
663
Service quality
662
Beziehungsmarketing
431
Relationship marketing
431
Innovationsmanagement
399
Service
391
service
380
Marketing
372
Innovation management
364
Dienstleistungsmanagement
339
Service management
335
Konsumentenverhalten
328
Dienstleistungsmarketing
318
Service innovation
284
Kundenzufriedenheit
282
Business services
272
Unternehmensdienstleistung
271
USA
258
United States
246
Dienstleistungshandel
239
Trade in services
238
Dienstleistungsinnovation
229
Customer integration
213
Kundenintegration
213
Betriebliche Wertschöpfung
203
Value creation
202
Welt
194
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Online availability
All
Undetermined
330
Free
73
Type of publication
All
Book / Working Paper
598
Article
484
Journal
7
Type of publication (narrower categories)
All
Article in journal
427
Aufsatz in Zeitschrift
427
Hochschulschrift
113
Thesis
96
Collection of articles of several authors
80
Sammelwerk
80
Lehrbuch
75
Graue Literatur
71
Non-commercial literature
71
Aufsatzsammlung
62
Textbook
58
Aufsatz im Buch
52
Book section
52
Konferenzschrift
42
Arbeitspapier
33
Working Paper
33
Bibliografie enthalten
31
Bibliography included
31
Case study
24
Conference proceedings
24
Fallstudie
24
Dissertation u.a. Prüfungsschriften
13
Handbook
12
Handbuch
12
Guidebook
8
Ratgeber
8
Amtsdruckschrift
6
Government document
6
Bibliografie
4
Fallstudiensammlung
4
Festschrift
4
Conference paper
3
Forschungsbericht
3
Konferenzbeitrag
3
Reprint
3
Umfrage
3
Bibliographie
2
Collection of articles written by one author
2
Sammlung
2
Systematic review
2
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English
627
German
448
Undetermined
18
Polish
5
Spanish
5
French
3
Finnish
1
Italian
1
Russian
1
Swedish
1
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Author
All
Bruhn, Manfred
47
Hadwich, Karsten
20
Haller, Sabine
19
Meffert, Heribert
18
Corsten, Hans
16
Stauss, Bernd
12
Fließ, Sabine
11
Kleinaltenkamp, Michael
11
Gustafsson, Anders
9
Grönroos, Christian
8
Meyer, Anton
8
Roth, Stefan
7
Salfeld, Rainer
7
Clark, Graham
6
Fitzsimmons, James A.
6
Gremler, Dwayne D.
6
Gössinger, Ralf
6
Johnston, Robert
6
Liljander, Veronica
6
Pepels, Werner
6
Sundbo, Jon
6
Zeithaml, Valarie A.
6
Behar, Benjamin I.
5
Bitner, Mary Jo
5
Fitzsimmons, Mona J.
5
Gouthier, Matthias
5
Helkkula, Anu
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Strandvik, Tore
5
Acedo-González, Francisco J.
4
Belz, Christian
4
Benkenstein, Martin
4
Benoit, Sabine
4
Berry, Leonard L.
4
Bieger, Thomas
4
Biermann, Thomas
4
Burr, Wolfgang
4
Durchholz, Christian
4
Edvardsson, Bo
4
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Institution
All
Springer Fachmedien Wiesbaden
9
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Springer-Verlag GmbH
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Deutschland / Bundesministerium für Bildung und Forschung
2
Duncker & Humblot
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
IGI Global
2
Institut für Betriebswirtschaft <Sankt Gallen>
2
OECD
2
Springer Gabler <Firma>
2
Svenska Handelshögskolan <Helsinki>
2
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
2
Verlag Dr. Kovač
2
Verlag Franz Vahlen
2
W. Kohlhammer GmbH
2
American Marketing Association
1
Arbeitskreis Nonprofit-Organisationen
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
Center for Service Excellence
1
Conference of the Future of the Service Economy <1982, Philadelphia, Pa.>
1
Conference on Services Marketing <1, 1981, Orlando, Fla.>
1
Deutscher Betriebswirte-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Dienstleistungstagung <7, 2008, Berlin>
1
Dienstleistungstagung <8, 2010, Berlin>
1
Dpunkt.Verlag <Heidelberg>
1
Edward Elgar Publishing
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
Europäische Kommission / Generaldirektion Kommunikation
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fishman-Davidson Center for the Study of the Service Sector
1
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Friedrich-Schiller-Universität Jena
1
Gumanitarnyj Universitet <Ekaterinburg>
1
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Published in...
All
SpringerLink / Bücher
51
The journal of services marketing
30
The service industries journal
19
Journal of service management
18
Journal of business research : JBR
16
Journal of service research : JSR
16
Services marketing quarterly
15
Springer eBook Collection / Business and Economics
14
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
13
Forum Dienstleistungsmanagement
12
International journal of hospitality management
12
Journal of retailing and consumer services
12
Lehrbuch
12
Springer eBook Collection
12
Fokus Dienstleistungsmarketing
11
Journal of service research
11
Schriften zum Produktionsmanagement
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Gabler Edition Wissenschaft
8
European journal of marketing : EJM
6
Focus Dienstleistungsmarketing
6
International journal of services and operations management
6
International journal of quality and service sciences
5
Meffert-Marketing-Edition
5
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
5
Research
5
Schriftenreihe Schwerpunkt Marketing
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Springer Gabler Research
5
Wissenschaft & Praxis
5
Basler Schriften zum Marketing
4
European journal of operational research : EJOR
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of marketing
4
Journal of the Academy of Marketing Science
4
Kohlhammer Edition Marketing
4
Psychology & marketing
4
Schriften zu Marketing und Management
4
Service business
4
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Source
All
ECONIS (ZBW)
985
USB Cologne (EcoSocSci)
98
RePEc
3
BASE
1
EconStor
1
Other ZBW resources
1
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
4
The time trend and life-cycle profiles of consumption
Kitao, Sagiri
;
Yamada, Tomoaki
-
2023
Persistent link: https://www.econbiz.de/10014427445
Saved in:
5
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
6
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
7
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
A study on impact of online-service quality on customer satisfaction in e- retailing business
Perumal, Thenmozhi Salem
;
Sundaram, Vijayanand
; …
- In:
Serbian journal of management : an international …
17
(
2022
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10013484897
Saved in:
10
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
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