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~subject:"Consumer behaviour"
~subject:"United Kingdom"
~subject:"Wirtschaftsprüfung"
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Search: subject_exact:"Mystery shopping"
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Consumer behaviour
United Kingdom
Wirtschaftsprüfung
Dienstleistungsqualität
20,297
Service quality
20,297
Customer satisfaction
6,062
Kundenzufriedenheit
6,060
Konsumentenverhalten
4,190
Beziehungsmarketing
3,787
Relationship marketing
3,787
Qualitätsmanagement
2,503
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2,455
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2,408
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1,754
Hospital
1,749
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1,494
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1,488
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1,352
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1,351
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1,211
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1,196
Product quality
1,169
Produktqualität
1,169
Customer service
1,089
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1,089
Theory
1,087
Theorie
1,086
Dienstleistungssektor
1,019
Service industry
1,015
Deutschland
915
Germany
907
service quality
783
Beschwerdemanagement
782
Complaint management
782
Hotel industry
780
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780
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706
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705
Electronic Commerce
677
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677
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672
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Propper, Carol
32
Han, Heesup
30
Mattila, Anna S.
24
Li, Chan
21
Usman, Osly
20
Gravelle, Hugh
19
Michas, Paul N.
19
Knechel, W. Robert
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Chi, Wuchun
17
Francis, Jere R.
17
Gul, Ferdinand A.
17
Prentice, Catherine
17
Lamoreaux, Phillip T.
16
Seidel, Timothy A.
16
Bloom, Nicholas
15
McColl-Kennedy, Janet R.
15
Myers, Linda A.
15
Gunn, Joshua L.
14
Lennox, Clive S.
14
Line, Nathaniel D.
14
Van Reenen, John
14
Aobdia, Daniel
13
Balaji, M. S.
13
Gaynor, Martin
13
Raman, Krishnamurthy K.
13
Svanström, Tobias
13
Yang, Zhifeng
13
Zhang, Ping
13
Asthana, Sharad
12
DeFond, Mark L.
12
Gong, Taeshik
12
Klaus, Philipp
12
Lobo, Gerald J.
12
Prybutok, Victor R.
12
Quick, Reiner
12
Seiler, Stephan
12
Siciliani, Luigi
12
Vanstraelen, Ann
12
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6
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2
Springer Fachmedien Wiesbaden
2
Universität Ulm
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
British Council
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Conference of Ministers of Transport
1
European Organization for Quality Control
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Ministry of Health
1
Helmut-Schmidt-Universität
1
Hochschul-Informations-System
1
Hochschulrektorenkonferenz
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Logos Verlag Berlin
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Federal Communications Commission
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Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
1
University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
1
University of Twentes / Center for Higher Education Policy Studies
1
Universität Kaiserslautern
1
Universität Konstanz
1
epubli GmbH
1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Auditing : a journal of practice & theory
168
Journal of business research : JBR
119
The journal of services marketing
108
The accounting review : a publication of the American Accounting Association
91
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
The service industries journal
73
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Managerial auditing journal
66
Cogent business & management
65
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
53
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of accounting and public policy
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Advances in accounting : a research annual
34
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
29
International journal of quality and service sciences
29
Journal of Asian finance, economics and business : JAFEB
28
The TQM journal : the international review of organizational improvement
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
26
International journal of services, economics and management
25
The European accounting review
24
The journal of applied business research
24
International journal of quality & reliability management
23
Asian review of accounting
22
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
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ECONIS (ZBW)
6,958
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
4
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
5
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
6
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
7
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
8
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
9
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
10
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
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