//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Critical incident technique"
~subject:"Industrial accidents"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Critical Incident Technique"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Critical incident technique
Industrial accidents
critical incident technique
21
Service quality
20
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
17
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Emotion
8
Critical Incident Technique
7
CIT
4
Customer service
4
Kundenservice
4
Lieferantenmanagement
4
Qualitätsmanagement
4
Service encounter
4
Supplier relationship management
4
Customer experience
3
Dienstleistungssektor
3
Einzelhandel
3
Hotel industry
3
Hotellerie
3
KMU
3
Kommunikation
3
Lieferkette
3
Quality management
3
Retail trade
3
Risikomanagement
3
SME
3
Service industry
3
Supply chain
3
Sustainability
3
Beschwerdemanagement
2
China
2
Co-creation
2
Communication
2
Competence
2
Complaint management
2
more ...
less ...
Online availability
All
Undetermined
26
Free
1
Type of publication
All
Article
35
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Bibliographie
1
Conference paper
1
Hochschulschrift
1
Konferenzbeitrag
1
Thesis
1
more ...
less ...
Language
All
English
34
Undetermined
3
German
1
Author
All
Latino, Kenneth C.
2
Latino, Robert J.
2
Baker, Melissa A.
1
Bals, Lydia
1
Barari, Mojtaba
1
Bartel-Radic, Anne
1
Bento, Graziela dos Santos
1
Birkie, Seyoum Eshetu
1
Blanco-González, Alicia
1
Bott, Gregory
1
Boush, David M.
1
Burmeister, Anne
1
Cabanelas, Pablo
1
Chai, Dae Seok
1
Chang, Hsin Hsin
1
Chang, Hsin-Li
1
Dabhilkar, Mandar
1
Deller, Jürgen
1
Deng, Baolin
1
Durand, Muriel
1
Engen, Ole Andreas
1
Ennew, Christine T.
1
Ferrari, Daniela
1
Fong, Lawrence Hoc Nang
1
Furrer, Olivier
1
Gelderman, Cees J.
1
Giannelloni, Jean-Luc
1
Gleim, Mark
1
Good, Linda K.
1
Greer, Dominique A.
1
Grønhaug, Kjell
1
Gustafsson, Anders
1
Hall, Juliet
1
Hamid Rizal
1
Hamlin, Robert G.
1
Huang, Shiu-Li
1
Janssens, Kim
1
Jeng, Don Jyh-Fu
1
Jeong, Shinhee
1
Jiuxia, Sun
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
3
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of financial services marketing : JFSM
2
Journal of service theory and practice : JSTP
2
Service business
2
The journal of business & industrial marketing
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
European management journal
1
Information systems and e-business management : ISeB
1
International business review : the official journal of the European International Business Academy
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of public sector management
1
Journal of Air Transport Management
1
Journal of International Entrepreneurship
1
Journal of business research : JBR
1
Journal of knowledge management
1
Journal of purchasing and supply management
1
Journal of service management
1
Management research review
1
Qualitative market research : an international journal
1
Qualitative research in organizations and management : an international journal
1
Social Responsibility Journal
1
The journal of consumer marketing
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
33
RePEc
3
USB Cologne (EcoSocSci)
2
Showing
1
-
10
of
38
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Critical incidents and supplier satisfaction - investigating tipping points in a seller’s market
Janssens, Kim
;
Gelderman, Cees J.
;
Petersen, Jordy
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 154-165
Persistent link: https://www.econbiz.de/10014472676
Saved in:
2
Memorable interactive experiences between hosts and guests in B&Bs and their generation process : the host perspective
Tao, Changjiang
;
Deng, Baolin
;
Jiuxia, Sun
- In:
Tourism management : research, policies, practice
102
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457752
Saved in:
3
Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
6
Analyzing the critical factors for innovation sustainability in the public sector : evidence from Indonesia
Pradana, I Putu Yoga Bumi
;
Susanto, Ely
;
Kumorotomo, Wahyudi
- In:
International journal of public sector management
35
(
2022
)
7
,
pp. 733-748
Persistent link: https://www.econbiz.de/10013411955
Saved in:
7
Exploring workplace dignity from managerial lens
Tiwari, Anjali
;
Sharma, Tanuja
;
Sharma, Radha R.
- In:
Management research review
45
(
2022
)
4
,
pp. 545-562
Persistent link: https://www.econbiz.de/10013284903
Saved in:
8
Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
Saved in:
9
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
Saved in:
10
Implementing sustainable purchasing and supply management (SPSM) : A Delphi study on competences needed by purchasing and supply management (PSM) professionals
Schulze, Heike
;
Bals, Lydia
- In:
Journal of purchasing and supply management
26
(
2020
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012304117
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->