Chow, Yuk Ting Hester; Li, C. H.; Mak, Sh-Lun; Li, Shek Ping - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
/methodology/approach: 248 questionnaires were collected in the first half of 2019. The antecedents of customer loyalty are explored, and the … satisfaction, and customer loyalty and divided service quality into five dimensions. The findings show that assurance, empathy, and … of service is the antecedent of customer loyalty. Besides, the value perceived positively affects customers to be …