Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Ali Nazeri, Seyed Mohamad Mehdi Kazemi, Rozita Shahriyari, Maryam Jalali, Sadaf Roshani, Anita Motakiani
| Year of publication: |
2022
|
|---|---|
| Authors: | Nazeri, Ali ; Kazemi, Seyed Mohamad Mehdi ; Shahriyari, Rozita ; Jalali, Maryam ; Roshani, Sadaf ; Motakiani, Anita |
| Published in: |
International journal of management development : IJMD. - Olney, Bucks. : Inderscience Enterprises, ISSN 1752-850X, ZDB-ID 2630074-6. - Vol. 2.2022, 2, p. 151-165
|
| Subject: | customer delight | customer loyalty | customer satisfaction | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJMD.2022.122866 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013256638