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~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
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Search: subject_exact:"Kundendienst"
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Customer satisfaction
Emotion
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2,991
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1,118
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9
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8
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7
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6
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6
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Miao, Li
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Journal of retailing and consumer services
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International journal of hospitality management
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37
Journal of service research : JSR
21
International journal of contemporary hospitality management
17
Journal of service research
17
Journal of hospitality marketing & management
14
The service industries journal
14
Journal of service management
13
Journal of service theory and practice
13
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13
Journal of retailing
12
Journal of service theory and practice : JSTP
11
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The TQM journal : the international review of organizational improvement
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8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
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International journal of quality and service sciences
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Journal of air transport management
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Journal of the Academy of Marketing Science
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The Cornell hospitality quarterly
7
Cogent business & management
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European journal of marketing : EJM
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
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Academy of Management journal : AMJ
5
Asia Pacific journal of marketing and logistics
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Business horizons
5
European research studies
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business information systems : IJBIS
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
1,146
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41
The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables : a study on go-car in Surabaya
Laili, Ivatul
;
Sumiati
;
Sudjatno
-
2022
Persistent link: https://www.econbiz.de/10013397528
Saved in:
42
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
43
Kundenservice im Spannungsfeld zwischen Kostenoptimierung und Kundenzufriedenheit : Entwicklung eines anwendbaren Konzeptes zur Strategie- und Umsetzungsplanung für BtC Serviceorga...
Ahlert, Henning
-
2024
Persistent link: https://www.econbiz.de/10014440896
Saved in:
44
Strategies to improve customer service in delivery time slot management
Peixoto, Armando
;
Martins, Sara
;
Amorim, Pedro
; …
- In:
International transactions in operational research : a …
31
(
2024
)
2
,
pp. 692-720
Persistent link: https://www.econbiz.de/10014441120
Saved in:
45
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
46
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
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47
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
48
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
49
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
50
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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