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~subject:"Customer satisfaction"
~subject:"Innovationsmanagement"
~type_genre:"Fallstudie"
~type_genre:"Handbook"
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Search: subject_exact:"Kundenmanagement"
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Customer satisfaction
Innovationsmanagement
Beziehungsmarketing
536
Relationship marketing
536
Deutschland
201
Germany
201
Theorie
106
Theory
106
Kundenmanagement
92
Marketingmanagement
66
Marketing management
62
Lieferantenmanagement
54
Supplier relationship management
54
Marketing
51
Kundenorientierung
37
Beziehungsmanagement
36
Unternehmen
33
Consumer behaviour
31
Konsumentenverhalten
31
Social Web
31
Social web
31
Kundenbindung
30
Kundenzufriedenheit
30
USA
30
United States
30
Innovation management
29
Strategisches Management
28
Erfolgsfaktor
26
Success factor
26
Management
25
Brand management
24
Customer service
24
Electronic Commerce
24
Kundenservice
24
Kundenwert
24
Markenführung
24
Qualitätsmanagement
24
Dienstleistungsqualität
23
E-commerce
23
Prozessmanagement
23
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31
Article
29
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Fallstudie
Handbook
Article in journal
4,478
Aufsatz in Zeitschrift
4,478
Aufsatz im Buch
357
Book section
357
Hochschulschrift
182
Thesis
149
Graue Literatur
108
Non-commercial literature
108
Arbeitspapier
61
Working Paper
61
Case study
54
Collection of articles of several authors
48
Sammelwerk
48
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42
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42
Aufsatzsammlung
41
Guidebook
20
Ratgeber
20
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10
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10
Handbuch
7
Konferenzschrift
7
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5
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5
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5
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4
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4
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3
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3
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3
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2
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2
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1
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German
34
English
28
Author
All
Homburg, Christian
3
Bruhn, Manfred
2
Ihl, Christoph
2
Piller, Frank T.
2
Reichwald, Ralf
2
Schaller, Christian
2
Seifert, Sascha
2
Steinhoff, Fee
2
Töpfer, Armin
2
Achimba, Clement
1
Ajami, Riad A.
1
Akao, Yōji
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Andersen, Jørn Bang
1
Beckett, Nigel P.
1
Biehl, Marjorie Luísa
1
Blaeser-Benfer, Andreas
1
Breuer, Henning
1
Buchner, Reinhart
1
Burkhart, Tina
1
Carù, Antonella
1
Castañeda, José Alberto
1
Cebeci, Caner
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crostack, Horst-Artur
1
DaSilva, Carlos M.
1
Dyché, Jill
1
Eckert, Hans
1
Fathian, Mohammad
1
Frank, Klaus
1
Fuchs, Oliver A.
1
Gargeya, Vidyaranya B.
1
Georgi, Dominik
1
Geum, Youngjung
1
Goddard, G. Jason
1
Gretzschel, Dirk
1
Gummesson, Evert
1
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Universität St. Gallen / Institut für Marketing
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
Gabler Edition Wissenschaft
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Strategy and communication for innovation
2
Wissenschaft & Praxis
2
Addison-Wesley information technology series
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
1
Betriebswirtschaftslehre für Technologie und Innovation
1
Cases on ...
1
Comparative entrepreneurship initiatives : studies in China, Japan and the USA
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
DUV / Wirtschaftswissenschaft
1
E-business managerial aspects, solutions and case studies
1
E-retailing challenges and opportunities in the global marketplace
1
Forum Dienstleistungsmanagement
1
Gabler Wissenschaft & Praxis
1
Gabler-Edition Wissenschaft
1
Gabler-Lehrbuch
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of electronic customer relationship management : IJECRM
1
International journal of innovation management
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
International journal of technology management : IJTM
1
Journal of business and psychology
1
Kommunikation als Erfolgsfaktor im Innovationsmanagement : Strategien im Zeitalter der Open Innovation
1
Lehrbuch
1
Management decision : MD
1
Management research review
1
Modern banking : applied theory and practice
1
Schriftenreihe Management - Forschung und Praxis
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business
1
Strategic marketing in tourism services
1
TCW Wissenschaft und Praxis
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Werkstattreihe / Öko-Institut Freiburg, Institut für Angewandte Ökologie
1
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ECONIS (ZBW)
60
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Competing through logistics management : studies on e-retailing in China
Lu, Yaqiong
;
Liu, Zheng
;
Ma, Lei
- In:
E-retailing challenges and opportunities in the global …
,
(pp. 256-275)
.
2016
Persistent link: https://www.econbiz.de/10011506301
Saved in:
3
Innovation in banking industry : achieving customer satisfaction
Achimba, Clement
;
Ongonga, Jared Opiyo
;
Nyarondia, …
- In:
Modern banking : applied theory and practice
,
(pp. 223-245)
.
2016
Persistent link: https://www.econbiz.de/10011517680
Saved in:
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2016
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
Saved in:
5
Cases on consumer-centric marketing management
Jham, Vimi
(
contributor
);
Puri, Sandeep
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10009782412
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
User-centered radical innovation at Telekom Innovation Laboratories : tools and methods to generate new propositions for mobile payment
Steinhoff, Fee
;
Breuer, Henning
- In:
Strategy and communication for innovation
,
(pp. 381-395)
.
2013
Persistent link: https://www.econbiz.de/10010246315
Saved in:
8
There is something forgotten about the customer in the state of Denmark's finance : the tale of Danske Bank's misaligned innovation and communication strategy
Andersen, Jørn Bang
- In:
Strategy and communication for innovation
,
(pp. 347-365)
.
2013
Persistent link: https://www.econbiz.de/10010246321
Saved in:
9
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
10
Familiarity and experience in tourist satisfaction and loyalty development
Moreno, Ramón Rufín
;
Medina Molina, Cayetano
;
Roldán …
- In:
Strategic marketing in tourism services
,
(pp. 185-203)
.
2012
Persistent link: https://www.econbiz.de/10009581742
Saved in:
1
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