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~subject:"Customer satisfaction"
~subject:"Kundenwert"
~subject:"Service quality"
~type_genre:"Collection of articles written by one author"
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Subject
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Customer satisfaction
Kundenwert
Service quality
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
14
Konsumentenverhalten
14
Kundenmanagement
8
Deutschland
7
Germany
7
Social Web
7
Social web
7
Theorie
7
Theory
7
Marketing management
6
Marketingmanagement
6
Customer service
5
Kundenservice
5
Einzelhandel
4
Lieferantenmanagement
4
Marketing theory
4
Marketingtheorie
4
Online-Marketing
4
Retail trade
4
Supplier relationship management
4
Verbraucherverhalten
4
Customer retention
3
Customer value
3
Dienstleistungsqualität
3
Emotion
3
Erfolgsfaktor
3
Estimation
3
Innovation
3
Inter-firm cooperation
3
Internet marketing
3
Kundenbindung
3
Kundenzufriedenheit
3
Schätzung
3
Success factor
3
USA
3
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Online availability
All
Free
3
Type of publication
All
Book / Working Paper
8
Type of publication (narrower categories)
All
Collection of articles written by one author
Article in journal
5,913
Aufsatz in Zeitschrift
5,913
Aufsatz im Buch
510
Book section
510
Hochschulschrift
298
Thesis
242
Graue Literatur
181
Non-commercial literature
181
Arbeitspapier
118
Working Paper
118
Collection of articles of several authors
62
Sammelwerk
62
Case study
61
Fallstudie
61
Aufsatzsammlung
57
Conference paper
54
Konferenzbeitrag
54
Bibliografie enthalten
27
Bibliography included
27
Guidebook
27
Ratgeber
27
Lehrbuch
25
Textbook
21
research-article
15
Reprint
12
Handbook
11
Handbuch
11
Dissertation u.a. Prüfungsschriften
8
Sammlung
8
Konferenzschrift
7
Bibliografie
4
Conference proceedings
4
Fallstudiensammlung
4
Glossar enthalten
4
Glossary included
4
Systematic review
3
Übersichtsarbeit
3
Accompanied by computer file
2
Elektronischer Datenträger
2
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Language
All
English
7
German
1
Author
All
Buhl, Hans Ulrich
1
Jerger, Christina
1
Kleindienst, Dominikus
1
Krämer, Tobias
1
Landherr, Andrea
1
Lange, Konstantin
1
Merisavo, Marko
1
Sarikaya, Serkan
1
Yoo, Shi Jin
1
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Published in...
All
Acta Universitatis Oeconomicae Helsingiensis / A
1
Schriftenreihe innovatives Dienstleistungsmanagement
1
Source
All
ECONIS (ZBW)
8
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1
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Wertorientiertes
Customer
Relationship
Management
vor dem Hintergrund vernetzter Kunden
Landherr, Andrea
-
2013
Persistent link: https://www.econbiz.de/10010399134
Saved in:
3
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
4
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
5
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
6
Contributions to managing customer data - no shareholder value without customer value
Kleindienst, Dominikus
-
2016
Persistent link: https://www.econbiz.de/10011760261
Saved in:
7
The interaction between digital marketing communication and customer loyalty
Merisavo, Marko
-
2008
Persistent link: https://www.econbiz.de/10003766169
Saved in:
8
Essays on customer equity and product marketing
Yoo, Shi Jin
-
2004
Persistent link: https://www.econbiz.de/10003566862
Saved in:
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