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~subject:"Customer satisfaction"
~subject:"Satisfaction"
~type_genre:"Fallstudie"
~type_genre:"Interview"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
123
Beziehungsmarketing
33
Relationship marketing
33
Dienstleistungsqualität
26
Service quality
26
Deutschland
22
Germany
21
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
Lieferantenmanagement
6
Supplier relationship management
6
USA
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Success factor
5
Taiwan
5
Urlaubsverhalten
5
Airline
4
Beschwerdemanagement
4
China
4
Complaint management
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Undetermined
8
Free
1
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Article
99
Book / Working Paper
24
Type of publication (narrower categories)
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Fallstudie
Interview
Article in journal
10,356
Aufsatz in Zeitschrift
10,356
Aufsatz im Buch
787
Book section
787
Graue Literatur
312
Non-commercial literature
312
Hochschulschrift
288
Working Paper
217
Arbeitspapier
214
Thesis
203
Case study
117
Conference paper
103
Konferenzbeitrag
103
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
46
Article
27
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Reprint
10
Lehrbuch
9
Textbook
9
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Statistik
2
Accompanied by computer file
1
Amtsdruckschrift
1
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English
87
German
36
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All
Töpfer, Armin
4
Homburg, Christian
3
Brucker-Kley, Elke
2
Keller, Thomas
2
Kykalová, Denisa
2
Oswald, Andrew J.
2
Uhl, Axel
2
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
1
Adapa, Sujana
1
Agiomirgianakis, George M.
1
Ajami, Riad A.
1
Ajmal, Mian M.
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Andriotis, Konstantinos
1
Aquilani, Barbara
1
Arlbjørn, Jan
1
Arnaout, Ali
1
Arndt, Roland
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Ayat, Nasir
1
Baglieri, Enzo
1
Baker, Susan
1
Bakpessi, Kudjoou
1
Barrett, John
1
Basarin, V. John
1
Basu, Sriparna
1
Beckett, Nigel P.
1
Berglund, Kristin M.
1
Berliat, Roger
1
Bhaskar, N. Udaya
1
Bolton, Gary E.
1
Borth, Björn-Olaf
1
Bose, S. K.
1
Brege, Staffan
1
Broncano Santiago, Gutierrez
1
Bruhn, Manfred
1
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Ernst-Moritz-Arndt-Universität Greifswald
1
Springer-Verlag GmbH
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Cases on ...
1
Cases on management and organizational behavior in an Arab context
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
GDI-Impuls : Wissensmagazin für Wirtschaft, Gesellschaft, Handel
1
Handbook of partial least squares : concepts, methods and applications
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard business review : HBR
1
Information systems and e-business management : ISeB
1
International journal of commerce and management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of energy sector management : IJESM
1
International journal of globalisation and small business : IJGSB
1
International journal of hospitality management
1
International journal of management & enterprise development : IJMED
1
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ECONIS (ZBW)
123
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1
Advertising makes us unhappy
Oswald, Andrew J.
(
interviewee
);
Torres, Nicole
(
interviewer
)
- In:
Harvard business review : HBR
98
(
2020
)
1
,
pp. 32-33
Persistent link: https://www.econbiz.de/10012163224
Saved in:
2
Customer satisfaction and sustainability initiatives in the fourth industrial revolution
Silvestri, Cecilia
(
ed.
);
Piccarozzi, Michela
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012058303
Saved in:
3
Spot aus
Oswald, Andrew J.
(
interviewee
)
- In:
Harvard-Business-Manager : das Wissen der Besten
42
(
2020
)
3
,
pp. 16-17
Persistent link: https://www.econbiz.de/10012164476
Saved in:
4
Do vendors' service models maximise value for clients?
Stephenson, Andy
(
panelist
);
Bakpessi, Kudjoou
(
panelist
); …
- In:
Journal of securities operations & custody
11
(
2019
)
4
,
pp. 317-326
Persistent link: https://www.econbiz.de/10012155977
Saved in:
5
Marketing and mobile financial services : a global perspective on digital banking consumer behaviour
Shaikh, Aijaz A.
(
ed.
);
Karjaluoto, Heikki
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10011913473
Saved in:
6
Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster
Brucker-Kley, Elke
(
ed.
);
Kykalová, Denisa
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011714216
Saved in:
7
Kundennutzen durch digitale Transformation : Business-Process-Management-Studie - Status quo und Erfolgsmuster
Brucker-Kley, Elke
(
ed.
);
Kykalová, Denisa
(
ed.
); …
-
2018
Dieses Buch ist eine Open-Access-Publikation unter einer CC BY 4.0 Lizenz. "Kundennutzen durch digitale Transformation?" Das Fragezeichen steht für eine Vielzahl offener Fragen und Zweifel, die sich bei der Realisierung dieses Versprechens auf Kunden- und Unternehmensseite früher oder später...
Persistent link: https://www.econbiz.de/10011849086
Saved in:
8
Customers only want two things : winning loyalty in a competitive world
Miller, Kevin R.
-
2018
It happened at Happy's: a customer service horror story -- The loyalty factor : customer satisfaction is not good enough! -- Customers only want two things : the secret sauce of service -- Solve my problem : the foundational purpose of all business -- Leave me feeling great about the experience!...
Persistent link: https://www.econbiz.de/10011871788
Saved in:
9
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
10
Domestic tourist satisfaction in a Colonial Hotel and its implications for management : the case of Bandarawela Hotel, Sri Lanka
Herath, Hanshika Madushani
;
Munasinghe, Sarath
- In:
Managerial strategies and solutions for business …
,
(pp. 304-316)
.
2017
Persistent link: https://www.econbiz.de/10011611989
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