Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Year of publication: |
[2017]
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Authors: | Ray, Nilanjan |
Published in: |
Online banking security measures and data protection. - Hershey, PA : Information Science Reference (an imprint of IGI Global), ISBN 978-1-5225-0864-9. - 2017, p. 58-68
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Subject: | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Fallstudie ; Case study |
Language: | English |
Other identifiers: | 10.4018/978-1-5225-0864-9.ch004 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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