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~subject:"Customer satisfaction"
~subject:"Theorie"
~type_genre:"Sammlung"
~type_genre:"Systematic review"
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Search: "Customer relationship management"
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Customer satisfaction
Theorie
Beziehungsmarketing
72
Relationship marketing
72
Consumer behaviour
16
Konsumentenverhalten
16
Theory
16
Deutschland
13
Germany
13
Kundenmanagement
10
Marketing management
7
Marketingmanagement
7
Social Web
7
Social web
7
Lieferantenmanagement
6
Supplier relationship management
6
Customer service
5
Kundenbindung
5
Kundenservice
5
Verbraucherverhalten
5
Customer retention
4
Customer value
4
Dienstleistungsqualität
4
Einzelhandel
4
Erfolgsfaktor
4
Kundenwert
4
Kundenzufriedenheit
4
Marketing
4
Marketing theory
4
Marketingtheorie
4
Online-Marketing
4
Retail trade
4
Service quality
4
Success factor
4
Beziehungsmanagement
3
Brand management
3
Confidence
3
Customer integration
3
Dienstleistung
3
Dienstleistungsmarketing
3
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Free
6
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2
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Book / Working Paper
16
Article
4
Type of publication (narrower categories)
All
Sammlung
Systematic review
Article in journal
4,785
Aufsatz in Zeitschrift
4,785
Hochschulschrift
709
Aufsatz im Buch
705
Book section
705
Thesis
638
Graue Literatur
335
Non-commercial literature
335
Working Paper
212
Arbeitspapier
211
Bibliografie enthalten
137
Bibliography included
137
Collection of articles of several authors
126
Sammelwerk
126
Aufsatzsammlung
113
Case study
91
Fallstudie
91
Handbook
52
Handbuch
52
Conference paper
48
Konferenzbeitrag
48
Lehrbuch
47
Textbook
44
Konferenzschrift
20
Guidebook
16
Ratgeber
16
Conference proceedings
15
research-article
12
Collection of articles written by one author
10
Übersichtsarbeit
10
Glossar enthalten
8
Glossary included
8
Reprint
6
Elektronischer Datenträger
3
Festschrift
3
Bibliografie
2
Company information
2
Fallstudiensammlung
2
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German
10
English
10
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All
Bruhn, Manfred
2
Krafft, Manfred
2
Bauer, Hans H.
1
Baur, Aaron Wolfgang
1
Becker, Jan U.
1
Buhl, Hans Ulrich
1
Dagger, Tracey S.
1
Fichter, Klaus
1
Göpfert, Jan R.
1
Heyde Fernandes, Daniel von der
1
Holmgreen Raburn, Anne-Mette
1
Knecht, Thomas C.
1
Krämer, Tobias
1
Landherr, Andrea
1
Lange, Konstantin
1
Meffert, Heribert
1
Merisavo, Marko
1
O'Brien, Timothy K.
1
Rau, Joachim
1
Reimer, Kerstin
1
Sarikaya, Serkan
1
Schrader, Jan
1
Stauss, Bernd
1
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Published in...
All
Die Betriebswirtschaft : DBW
2
Acta Universitatis Oeconomicae Helsingiensis / A
1
Arbeitspapiere des Lehrstuhls für Innovation, Neue Medien und Marketing
1
Dienstleistungsmarken : Forum Dienstleistungsmanagement
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
European journal of marketing : EJM
1
Europäische Hochschulschriften / 5
1
PhD / Aarhus School of Business
1
Schriftenreihe innovatives Dienstleistungsmanagement
1
Vahlens Handbücher der Wirtschafts- und Sozialwissenschaften
1
Werkstattbericht / Institut für Zukunftsstudien und Technologiebewertung
1
Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
1
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ECONIS (ZBW)
20
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date (oldest first)
1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Wertorientiertes
Customer
Relationship
Management
vor dem Hintergrund vernetzter Kunden
Landherr, Andrea
-
2013
Persistent link: https://www.econbiz.de/10010399134
Saved in:
3
New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang
-
2016
Persistent link: https://www.econbiz.de/10011528133
Saved in:
4
The functions and dysfunctions of memory aids
Heyde Fernandes, Daniel von der
-
2013
Persistent link: https://www.econbiz.de/10010345035
Saved in:
5
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
6
Revisiting the use of customer information for CRM
Reimer, Kerstin
;
Becker, Jan U.
-
2011
Persistent link: https://www.econbiz.de/10009504199
Saved in:
7
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
8
Essays on banking for micro and small enterprises
Schrader, Jan
-
2009
Persistent link: https://www.econbiz.de/10008656521
Saved in:
9
Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement
Bauer, Hans H.
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003284144
Saved in:
10
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
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