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~subject:"Data envelopment analysis"
~subject:"Dienstleistungsmarketing"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
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Search: "Dienstleistungsqualität"
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Data envelopment analysis
Dienstleistungsmarketing
Dienstleistungsqualität
168
Service quality
168
Qualitätsmanagement
29
Quality management
28
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
24
Relationship marketing
24
Deutschland
22
Germany
22
USA
16
United States
16
Dienstleistung
11
Krankenhaus
11
Hospital
10
Customer service
9
Großbritannien
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
United Kingdom
9
Dienstleistungssektor
8
Measurement
8
Messung
8
Service industry
8
Services marketing
8
Taiwan
7
Theorie
7
Theory
7
Electronic Banking
6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
Services
6
China
5
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Article
9
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4
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Case study
Forschungsbericht
Article in journal
258
Aufsatz in Zeitschrift
258
Aufsatz im Buch
37
Book section
37
Hochschulschrift
18
Graue Literatur
15
Non-commercial literature
15
Thesis
15
Collection of articles of several authors
14
Sammelwerk
14
Fallstudie
12
Arbeitspapier
11
Working Paper
11
Konferenzschrift
5
Aufsatzsammlung
4
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4
Bibliography included
4
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4
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4
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3
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2
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2
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2
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2
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2
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2
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2
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2
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1
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1
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11
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2
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Dabestani, Reza
2
Shirouyehzad, Hadi
2
Adapa, Sujana
1
Ahlert, Martin
1
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Baron, Steve
1
Bremecker, Michael
1
Bruhn, Manfred
1
Crisafulli, Benedetta
1
Grönroos, Christian
1
Gummerus, Johanna
1
Harris, Kim
1
Hilton, Toni
1
Iacobucci, Dawn
1
Kauppinen-Räisänen, Hannele
1
Lee, H.
1
Lofti, Farhad Hosseinzadeh
1
Lotfi, Farhad Hosseinzadeh
1
Meffert, Heribert
1
Möller, Klaus
1
Park, Y.
1
Pekkarinen, Saara
1
Rahikka, Emmi
1
Roy, Sanjit
1
Schultze, Wolfgang
1
Seol, H.
1
Shahin, Arash
1
Sheu, Chwen
1
Singh, Jaywant
1
Smith, Alan D.
1
Ulkuniemi, Pauliina
1
Yang, Chenlung
1
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International journal of services and operations management
2
Services marketing cases in emerging markets : an asian perspective
2
International journal of internet and enterprise management : IJIEM
1
International journal of productivity and quality management : IJPQM
1
Journal of the Operational Research Society : OR
1
Marketing through minefields
1
Meddelanden från Svenska Handelshögskolan
1
Meffert Marketing Edition
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
13
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1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
3
Produktivität von Dienstleistungen
Möller, Klaus
(
ed.
);
Schultze, Wolfgang
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10014007825
Saved in:
4
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
5
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
6
Developing the value perception of the business customer through service modularity
Rahikka, Emmi
;
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 357-367
Persistent link: https://www.econbiz.de/10009272394
Saved in:
7
Performance assessment of service operations using DEA and managerial judgement : a case study
Sheu, Chwen
;
Yang, Chenlung
- In:
International journal of internet and enterprise …
6
(
2009/10
)
4
,
pp. 369-382
Persistent link: https://www.econbiz.de/10008647515
Saved in:
8
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
9
Services marketing : text and cases
Baron, Steve
;
Harris, Kim
;
Hilton, Toni
-
2009
-
3. ed.
Persistent link: https://www.econbiz.de/10003754631
Saved in:
10
The impact of information technology on organizational efficiency in public services: a DEA-based DT approach
Seol, H.
;
Lee, H.
;
Park, Y.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003698785
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1
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